Determine the cost of processing requests for information by using the following

Question

Determine the cost of processing requests for information by using the following data. In person requests. Someone appears in the Patient data Services/HIM Department and requests to review or receive copies of the record. Average time to Respond to Request - 15 minutes Requests received by mail or by fax. Average Time to Respond to Request - 8 minutes Requests received by telephone. Average Time to Respond to Request - 5 minutes ***One full time equivalent (FTE) (2080 hours) is assigned to this function. The salary for this position is $29,000 a year.*** 1. What is the unit cost of the time to respond to requests for information? 2. What other data should be factored into this cost to obtain a unit cost for this function? 3. Given the following mix of types of requests, approximately how many requests could be answered per year (e.g., 50% mail/fax, 25% telephone, and 25% in person)?

Explanation / Answer

1)unit cost

2080 hours *60 minutes

=124,800 min

$29,000 / 124,800 min

=$0.23

$0.23 * 15 min=$3.45

$0.23*8 min=$1.84

$0.23*5 min=$1.15

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2)Electricity bill, Telephone bill,fax paper cost be taken for the unit cost.

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3)Mail and fax =60%, becuase there is no pressure due to indirect request, taken own time to send the information. 30% by telephone considered to be direct request seems to be a pressure for giving inormation to client within dealine,10% by other mode direct walk made by the patient to receive the information.

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