When designing complaint-handling procedures, best practices for dealing with th

Question

When designing complaint-handling procedures, best practices for dealing with the customer include all of the following EXCEPT: apologizing showing empathy owning the problem involving management informing the customer about what has changed All of the following are receiving and inspection costs except: Transportation, shipping, and pickup Transferring items into storage areas Examining packages for visible damage Following up to make sure that purchase orders are received by suppliers Counting or weighing items to make sure that the correct amount has been delivered

Explanation / Answer

1). Option E(informing customer about what has changed)

2). option D (following up to make sure that purchase orders are received by suppliers)

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