The customer-service department at Park-E Bank complains it is unable to keep tr

Question

The customer-service department at Park-E Bank complains it is unable to keep track of its new business clients as the department handling data compilation has failed to enable a free exchange of information between the two departments. This has hindered the customer-service department to follow up on its customers' queries and update their relationship status with the bank. This has also impacted the department's sales target. This scenario exemplifies conflict due to: which of the following

ambiguity.

scarcity of resources.

task interdependence.

differentiation.

goals incompatibility.

W

ambiguity.

scarcity of resources.

task interdependence.

differentiation.

goals incompatibility.

Explanation / Answer

The correct option is C : task interdependence

Explanation : - The Customer-service department at Park-E Bank is dependent on the department handling data compilation to obtaining the data on follow up on its customers' queries and update their relationship status with the bank. This interdependence on data handling department and due to failue of the data handing department to provide data in a timely manner to customer service department is the reason why the Customer-service department is unable to keep track of its new business clients.

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