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EX. 7.2 Observation (in minutes) Activity Performance Rating 1 2 3 4 5 6 7 9 10

ID: 455780 • Letter: E

Question

EX. 7.2 Observation (in minutes) Activity Performance Rating 1 2 3 4 5 6 7 9 10 11 12 Observed Time Normal Time Registration 1.15 3 6 4 8 4 5 4 6 4 6 4 4.91 5.65 Co-Payment 0.95 7 9 11 8 12 9 6 11 9 12 10 9.45 8.98 vital signs 0.96 9 8 11 12 9 8 10 12 8 12 11 10.00 9.60 Placement to exam room 0.98 3 5 4 6 3 5 3 6 5 4 7 4.64 4.54 Examination 1 18 15 19 22 18 12 19 21 16 21 17 18.00 18.00 Test order entry 1.02 4 7 3 5 4 11 9 12 11 14 9 8.09 8.25 Referral requests 1.11 11 10 16 9 8 9 7 7 9 7 6 9.00 9.99 Follow up 1.08 3 5 3 4 3 4 4 5 3 3 5 3.82 4.12 appointment scheduling Job OT Job NT d. If fringe benefits account for 9% of the target FTEs, what are the required FTEs? (That is, what are the FTEs required per year, based on 52 weeks, 40 hours/week?) EX. 7.2 Observation (in minutes) Activity Performance Rating 1 2 3 4 5 6 7 9 10 11 12 Observed Time Normal Time Registration 1.15 3 6 4 8 4 5 4 6 4 6 4 4.91 5.65 Co-Payment 0.95 7 9 11 8 12 9 6 11 9 12 10 9.45 8.98 vital signs 0.96 9 8 11 12 9 8 10 12 8 12 11 10.00 9.60 Placement to exam room 0.98 3 5 4 6 3 5 3 6 5 4 7 4.64 4.54 Examination 1 18 15 19 22 18 12 19 21 16 21 17 18.00 18.00 Test order entry 1.02 4 7 3 5 4 11 9 12 11 14 9 8.09 8.25 Referral requests 1.11 11 10 16 9 8 9 7 7 9 7 6 9.00 9.99 Follow up 1.08 3 5 3 4 3 4 4 5 3 3 5 3.82 4.12 appointment scheduling Job OT Job NT

Explanation / Answer

Total Target FTEs reqd (v=t/u) 18.92

Fringe benefits (w) 9%

Reqd FTE (x = v*(1+w)) 20.62

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