The_____________is a simple adaptation of the scientific method for process impr

Question

The_____________is a simple adaptation of the scientific method for process improvement. Juran quality trilogy Taguchi loss function Doming cycle Quincunx experiment In service applications, the term______________is generally used to describe a non-conformance. Error unit cycle trend______________is an organization's value system and its collection of guiding principles. Strategy Governance Culture Emotional intelligence The term___________is based on a statistical measure that equates to 3.4 or fewer errors or defects per million opportunities. Pareto analysis Six Sigma Quincunx Quality trilogy Which of the following is the biggest cost in any customer service turnover model? Lost productivity costs Separation processing costs Replacement hiring costs New hire training costs Which of the following is one of the three major activities in process management that focuses o maintaining consistency in output by assessing performance and taking corrective action when necessary? Design Improvement Process mapping Control The Deming Wheel consists of? Plan Do Check All the above Which of the following is the Donabedian's Seven Pillars of Quality? Flexibility Consistency Efficacy Continuous improvements Total quality can be defined as? Managing the entire organization so that it excels on all dimensions of products and services that are important to the customer. Quantities of product attributes. Conformance to specifications. Meeting certain characteristics. Which of the following is one of the "nine elements of success"? Outcome Management Support Process Structure

Explanation / Answer

1 C 2 A 3 C 4 B 5 A 6 D 7 D 8 C 9 C 10 B

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