Q1. One strategy for encouraging formal organizational communication is to ensur
ID: 457295 • Letter: Q
Question
Q1. One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.
a. true
b. false
Q2. In a(n) ________ grapevine, information travels only to selected individuals.
a. Single-strand
b. Gossip
c. Cluster
d. Probability
Q3. With the gossip grapevine, one individual typically informs everyone else on the grapevine.
a. true
b. false
Q4. Organizational communication that follows the line of the organization chart is called informal organizational communication.
a. true
b. false
Q5. A position description is an example of which form of communication?
a. downward informal communication
b. upward formal communication
c. downward formal communication
d. lateral formal communication
e. nonverbal communication
Q6. The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.
a. true
b. false
Q7. Perception is influenced to a large degree by an individual's education and experience.
a. true
b. false
Q8. Managers can use grapevines advantageously to maximize information flow to employees.
a. true
b. false
Q9. Verbal communication is the sharing of information without using words to encode thoughts.
a. true
b. false
Q10. Controlling is the process of guiding the activities of organizational members in appropriate directions.
a. true
b. false
Q11. In general, managers can sharpen their communication skills by focusing solely on the content of the message.
a. true
b. false
Q12. The increasing need for information in today's society is a communication microbarrier.
a. true
b. false
Q13. Gestures, vocal tones, and facial expressions are forms of nonverbal communication.
a. true
b. false
Q14. Which approach to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader?
a. characteristic approach
b. situational approach
c. subordinate-centered approach
d. behavior approach
e. trait approach
Q15. The Vroom-Yetton-Jago Model of leadership provides that subordinates should accept and be committed to organizational decisions that are made.
a. true
b. false
Q16. If a manager asks for information from subordinates but makes the decision alone, the manager is most likely using which of the following decision styles?
a. CII
b. AI
c. CI
d. GI
e. AII
Q17. The situational approach was the earliest of theories about what makes leaders effective.
a. true
b. false
Q18. Transformational leaders raise followers' levels of awareness of organizational issues and their consequences.
a. true
b. false
Q19. The coaching leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.
a. true
b. false
Q20. Leader flexibility is the ability of the leaders to change leadership styles.
a. true
b. false
Q21. Under which leadership theory does the leader inspire organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?
a. transformational leadership
b. path-goal leadership
c. entrepreneurial leadership
d. superleadership
e. situational leadership
Q22. Leaders in modern organizations have been confronting many situations rarely encountered by organizational leaders of the past.
a. true
b. false
Q23. Which of the following is a situational leadership theory?
a. the Michigan Studies
b. path-goal theory
c. the Ohio State studies
d. superleadership
e. the trait approach
Q24. A considerate leader would be more effective than a structuring leader when the leader-member relations are good, the task structure is weak, and the leader position power is weak.
a. true
b. false
Q25. In servant leadership, leaders view their primary role as helping their followers.
a. true
b. false
Q26. According to the contingency theory of leadership, ________ is the degree to which the goals and other situational factors are outlined clearly.
a. Transformational leadership
b. Positive power
c. Leader-member relations
d. Task structure
Q27. Motivation strength is determined by money.
a. true
b. false
Q28. According to the Needs-Goal Theory of Motivation, motivation begins with an individual feeling a need.
a. true
b. false
Q29. According to equity theory, everyone who feels treated unfairly at work will seek other employment.
a. true
b. false
Q30. ________ involves negative assumptions about people that McGregor believes managers often use as a basis for dealing with their subordinates.
a. Theory Z
b. Theory Y
c. Theory X
d. Job Design
Q31. McGregor implies that managers who use Theory X assumptions are 'good' and those who use Theory Y assumptions are 'bad'.
a. true
b. false
Q32. The only real difference between Maslow and Alderfer is that Maslow identified three levels of needs and Alderfer identified five.
a. true
b. false
Q33. Alderfer's ERG Theory categorizes three basic categories of needs as Existence, Relatedness, and Goals.
a. true
b. false
Q34. Use of punishment, although effective, may have undesirable side effects.
a. true
b. false
Q35. According to Herzberg, ________ influence the degree of job satisfaction.
a. Theory X factors
b. Hygiene factors
c. Maintenance factors
d. Motivating factors
Q36. Which of the following motivation theories focuses on the personal and natural development of people to explain human needs?
a. Herzberg's Two-Factor Theory
b. McClelland's Acquired Needs Theory
c. Alderfer's ERG Theory
d. Argyris' Maturity-Immaturity Continuum
e. The Vroom Expectancy Theory
Q37. According to expectancy theory, if the perceived value associated with winning the lottery is $12,000,000, but the probability of winning is 0.00000000001, the corresponding motivation will still be very strong.
a. true
b. false
Q39. An organization chart would show a formal group.
a. true
b. false
Q1. One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.
a. true
b. false
Q2. In a(n) ________ grapevine, information travels only to selected individuals.
a. Single-strand
b. Gossip
c. Cluster
d. Probability
Q3. With the gossip grapevine, one individual typically informs everyone else on the grapevine.
a. true
b. false
Q4. Organizational communication that follows the line of the organization chart is called informal organizational communication.
a. true
b. false
Q5. A position description is an example of which form of communication?
a. downward informal communication
b. upward formal communication
c. downward formal communication
d. lateral formal communication
e. nonverbal communication
Q6. The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.
a. true
b. false
Q7. Perception is influenced to a large degree by an individual's education and experience.
a. true
b. false
Q8. Managers can use grapevines advantageously to maximize information flow to employees.
a. true
b. false
Q9. Verbal communication is the sharing of information without using words to encode thoughts.
a. true
b. false
Q10. Controlling is the process of guiding the activities of organizational members in appropriate directions.
a. true
b. false
Q11. In general, managers can sharpen their communication skills by focusing solely on the content of the message.
a. true
b. false
Q12. The increasing need for information in today's society is a communication microbarrier.
a. true
b. false
Q13. Gestures, vocal tones, and facial expressions are forms of nonverbal communication.
a. true
b. false
Q14. Which approach to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader?
a. characteristic approach
b. situational approach
c. subordinate-centered approach
d. behavior approach
e. trait approach
Q15. The Vroom-Yetton-Jago Model of leadership provides that subordinates should accept and be committed to organizational decisions that are made.
a. true
b. false
Q16. If a manager asks for information from subordinates but makes the decision alone, the manager is most likely using which of the following decision styles?
a. CII
b. AI
c. CI
d. GI
e. AII
Q17. The situational approach was the earliest of theories about what makes leaders effective.
a. true
b. false
Q18. Transformational leaders raise followers' levels of awareness of organizational issues and their consequences.
a. true
b. false
Q19. The coaching leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.
a. true
b. false
Q20. Leader flexibility is the ability of the leaders to change leadership styles.
a. true
b. false
Q21. Under which leadership theory does the leader inspire organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?
a. transformational leadership
b. path-goal leadership
c. entrepreneurial leadership
d. superleadership
e. situational leadership
Q22. Leaders in modern organizations have been confronting many situations rarely encountered by organizational leaders of the past.
a. true
b. false
Q23. Which of the following is a situational leadership theory?
a. the Michigan Studies
b. path-goal theory
c. the Ohio State studies
d. superleadership
e. the trait approach
Q24. A considerate leader would be more effective than a structuring leader when the leader-member relations are good, the task structure is weak, and the leader position power is weak.
a. true
b. false
Q25. In servant leadership, leaders view their primary role as helping their followers.
a. true
b. false
Q26. According to the contingency theory of leadership, ________ is the degree to which the goals and other situational factors are outlined clearly.
a. Transformational leadership
b. Positive power
c. Leader-member relations
d. Task structure
Q27. Motivation strength is determined by money.
a. true
b. false
Q28. According to the Needs-Goal Theory of Motivation, motivation begins with an individual feeling a need.
a. true
b. false
Q29. According to equity theory, everyone who feels treated unfairly at work will seek other employment.
a. true
b. false
Q30. ________ involves negative assumptions about people that McGregor believes managers often use as a basis for dealing with their subordinates.
a. Theory Z
b. Theory Y
c. Theory X
d. Job Design
Q31. McGregor implies that managers who use Theory X assumptions are 'good' and those who use Theory Y assumptions are 'bad'.
a. true
b. false
Q32. The only real difference between Maslow and Alderfer is that Maslow identified three levels of needs and Alderfer identified five.
a. true
b. false
Q33. Alderfer's ERG Theory categorizes three basic categories of needs as Existence, Relatedness, and Goals.
a. true
b. false
Q34. Use of punishment, although effective, may have undesirable side effects.
a. true
b. false
Q35. According to Herzberg, ________ influence the degree of job satisfaction.
a. Theory X factors
b. Hygiene factors
c. Maintenance factors
d. Motivating factors
Q36. Which of the following motivation theories focuses on the personal and natural development of people to explain human needs?
a. Herzberg's Two-Factor Theory
b. McClelland's Acquired Needs Theory
c. Alderfer's ERG Theory
d. Argyris' Maturity-Immaturity Continuum
e. The Vroom Expectancy Theory
Q37. According to expectancy theory, if the perceived value associated with winning the lottery is $12,000,000, but the probability of winning is 0.00000000001, the corresponding motivation will still be very strong.
a. true
b. false
Q39. An organization chart would show a formal group.
a. true
b. false
Explanation / Answer
B A B A D B A A B A B B A E B A B A A A A A A A A D B A B C B A A B B A A A A A C A A D E B A A B D
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