Case 1 : Is the customer Always Right? Brianna Sells an intangible product - hom

Question

Case 1 : Is the customer Always Right?

Brianna Sells an intangible product - homeowners’ insurance. She works hard and tries to meet the expectations of her customers. Eva and Murray Shaddock have had insurance policy for three years. Mr. Shaddock calls Brianna and reports that their root was damaged during last nights storm. Brianna tells him that she and an adjuster will be out to assess the damage . Brianna and the adjuster go to the Shaddock’s home and find several shingles are missing on the north side of the house.

On examination, the damage to the shingles seems unusual. Normally, Brianna would expect to find a few partial shingles still in pace. In this case, it was obvious that eight whole shingles were missing. With Mr. Shaddocks permission, Brianna and the adjuster talk with the neighbours and finds that they no damage again and, based on what they see, suspect that the shingles were pulled out of place. Brianna and the insurance adjuster agree that the damage was not caused by the wind.

in personal development

Answer the following :

Should Brianna tell the Shaddocks that she and the adjuster concluded that the shingles were pulled off the roof and not removed y wind? If so, what should she say?

To keep the Shaddocks as customer, should Brianna file a report that says the roof damage was caused by the wind and should covered by the insurance policy? What might be the result of this filing?

What consequences might the Shaddocks suffer for falsely claiming damage to their roof?

Is “honesty the best policy” in this case?

Explanation / Answer

Commercial Windstorm Damage Claims

Your home or place of business may well be your single biggest investment, and the catastrophic consequences of a windstorm can justify a very sizable insurance claim for the costs of repair or rebuilding. Straight line winds, major wind gusts and other strong windstorms can cause extensive damage to your business and the property inside. These storms involve gusts of wind so strong that they can knock down trees, power lines, lift roofs, and tear off parts of a building.

Our attorneys have taken action to address many serious violations of client trust and insurance law by insurers, such as:

Holding insurers accountable

Profit-focused insurers have many strategies for denying, delaying, and “low-balling” such high-value wind damage to roof claims.

We are prepared to take decisive action against insurance companies, including:

Property Damage Claim Attorneys Targeting Fair, Just Compensation for Windstorm Victims

In many cases, windstorm insurance companies go beyond violating a contract when they deny your valid wind damage insurance claim. Unfair denials, extreme delays, and major under-valuations can constitute insurance bad faith, enabling recovery of other additional damages that you suffered because of bad faith conduct. If you are seeking a wind damage to roof insurance claim dispute lawyer with a track record of success, please contact Raizner Slania today.

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