Amazon \"pioneered the concept of fast, convenient, low cost virtual shopping\".

Question

Amazon "pioneered the concept of fast, convenient, low cost virtual shopping". Of the Chapter's key terms, which of the following does this represent?

Organized consumer response

Supplier consumer response

Orderly consumer response

Efficient consumer response

Strategic consumer response

Jeff Bezos says "the power has shifted toward the consumer." The ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience depends on:

inventory management.

utility creation.

missed production schedules.

customer service.

ineffective management.

Amazon maintains a huge inventory (2.7 million items cited in the video) in each distribution center. This means that Amazon can reduce which total logistic cost better than competitors?

None of these

Order processing costs

Materials handling costs

Stockout costs

Equipment costs

Use of red light indicators, "pickers", and bar codes to match items with order numbers, are all used for which key logistic function?

Freight forwarding

All of these

Inventory management

Order processing

Equipment management

The fifteen bar code scans is part of the overall technology that helps Amazon provide consistent lead time, safe delivery, and complete delivery. This helps Amazon deliver which customer service factor?

Communication

None of these

Inventory

Dependability

Time

The new economy technologies are founded upon the fast and inexpensive flow of data and information. Fiber optics allow data and information to flow at the speed of light. The Internet is a product of these technologies and allows Amazon customers to place orders with minimal effort where Amazon arranges all the necessary details and removes unnecessary barriers for customers. This represents which customer service factor?

Time

Convenience

Dependability

Communication

None of these

Explanation / Answer

1.Amazon "pioneered the concept of fast, convenient, low cost virtual shopping". Of the Chapter's key terms, which of the following does this represent?

Efficient consumer response.

Efficient Consumer Response is a strategy to increase the level of services to consumers through close cooperation between retailers, wholesalers and manufacturers.

2.Jeff Bezos says "the power has shifted toward the consumer." The ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience depends on:

Customer service.

Time, dependability, communication and convenience are the four Dimensions of Customer Service

3. Amazon maintains a huge inventory (2.7 million items cited in the video) in each distribution center. This means that Amazon can reduce which total logistic cost better than competitors?

Order processing costs.

Order processing refers to the time from when the seller receives an order until an appropriate location is authorized to fill the order

4. Use of red light indicators, "pickers", and bar codes to match items with order numbers, are all used for which key logistic function?

All of these

red light indicators, "pickers", and bar codes to match items with order numbers, are all used for Freight forwarding, Inventory management, Order processing, Equipment management etc.

5. The fifteen bar code scans is part of the overall technology that helps Amazon provide consistent lead time, safe delivery, and complete delivery. This helps Amazon deliver which customer service factor?

Dependability

Dependency is one of the four Dimensions of Customer Service

6. The new economy technologies are founded upon the fast and inexpensive flow of data and information. Fiber optics allow data and information to flow at the speed of light. The Internet is a product of these technologies and allows Amazon customers to place orders with minimal effort where Amazon arranges all the necessary details and removes unnecessary barriers for customers. This represents which customer service factor?

Convenience.

Convenience is one of the four Dimensions of Customer Service

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