Examine the relationships in the roof of the House of Quality. Explain why they
ID: 458818 • Letter: E
Question
Examine the relationships in the roof of the House of Quality. Explain why they do or do not make sense. How would this assessment help in the design activity? Complete the matrix in the body of the House of Quality. That is, examine each pair of customer and technical requirements and determine whether there is a very strong relationship, strong relationship, weak relationship, or no relationship, and fill in the appropriate symbols in the matrix. Suppose that the most important customer requirements identified through surveys and focus groups are "Has programs I want" "Family activities available," "Equipment available when desired," "Easy to sign up for programs" and "Value for your money." "Staff available when needed" was ranked low, while remaining were ranked moderate in importance. Based on this information, identify the most important technical requirements that should be addressed in subsequent design activities.Explanation / Answer
The house of quality matrix is a diagram shown above, whose structure resembles that of a house, which aids in determning how a product is living upto customer needs.
The relationship in the house of Quality
The correlation matrix is the roof of house of quality, Customer needs and product features are normally come under this heads.
In the above, roof of house are Programs and Activities, Facilities, Atmosphere, Staff,Others,
These are compared with .VERY STRONG RELATIONSHIP, STRONG RELATIONSHIP and WEEK RELATIONSHIP.
2. Filling Each
Based on the study conducted , you have to mark with symbols of Very Strong, Strong and Weak Relationships.
( Hope you will be able to mark)
3. The third question is limited to Most important technical Requirement only.
How you can satisfy your customer with well advanced or recent technical requirement is another inmportant concern. For this, the best method is to compare technical features of competitiors or get feedback from your clients and develop new technical requirements and thus become a market leader in technical requirement provided to your cusotmers.
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