When people latch onto information early then fail to update their knowledge whe

Question

When people latch onto information early then fail to update their knowledge when new facts are available, they are exhibiting which of the following mental biases: Anchoring Availability Spurious awareness Selective perception Confirming evidence Which of the following challenges in improving service processes does this observation describe? With services, customers are simultaneously suppliers and customers, which makes it difficult for the service provider to control supplied inputs. Capricious labor Customer suggestions The unreliable supplier dilemma Measuring customer expectations None of the above

Explanation / Answer

1)a. Anchoring.

2)d.Measuring customer expectations.

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