You have completed an analysis on a company that is experiencing low morale, hig

Question

You have completed an analysis on a company that is experiencing low morale, high turnover rates, and overall employee discontent. As an external change agent, you have seen this pattern before in previous organizations, where managers make decisions for their departments, but do not feel the employees need to know why the decision was made. More than that, employees feel that the managers treat them like children by not sharing information on future goals and objectives for the department. The managers at this organization feel the employees should do what they are told and not ask questions. You have called a meeting with all department managers and the vice president of the company to explain the important role of communication in the effectiveness of all organizations. 1. Explain to the company leaders why you feel effective communication lead to an effective organization. 2. Suggest three ways that the managers can improve communications that will lead to an increase in organizational effectiveness.

Explanation / Answer

Role of Effective Communication - Importance of Communication in Organization

Communication plays a fundamental role organization in achieving goals. Effective communication helps to perform managerial functions like planning, organizing, leading, controlling. Communication can be internal or external to the stake holders of organization so It is very important organization should have effective communication mechanism for both internal and external communication.

(1) The following reasons will explain why effective communication grows organization

If communication within a workplace is encouraged, it will boost employee morale. It gives more clarity in roles and responsibilities among employees in task distribution. It is very important for employees to inform or communicate company’s direction, goals and vision, they will feel that they are essential part of company and they have job security

Increase employees Productivity

Communication helps to motivate employees by communicating the employees about the task to be done, responsibilities to be performed and how to improve their performance if it is met criteria. Regular communication regarding achievement and goals of organization can also lead to an improved work ethics. Proper communication leads optimum use of resources which in turn improves the productivity, efficiency and the turnaround time of resources.

Establish Relationships with employees

Strong communication is required for each employee to understand different aspect, viewpoints, suggestions regarding particular subject and feels free to express their own perspective. It helps to build team at work place

Utilization of resources

When organization has effective communicators, they are more able to plan for resource utilization with listed responsibilities and what is expected from them regarding their job work. Communication should be two way to provide constructive feedback to build strong relationships at work place.

Contributes to growth of the company

Well established communication assists in controlling process of organization in behavioural perspective. Communication leads to enhance productivity and immense growth of organization.

( 2) Following are ways that the managers can improve communications in organization

Conduct meetings for work progress review, work monitoring, milestone review

Communication is two-way street. Manager must organize and nature environment where employees can openly discuss work related status, issues, reviews and other roadblocks in work. It is required to get employee feedback to maximize engagement. Meetings with employees create positive image of organization that will prove that company cares about employees, their workplace, and entire organization.

Motivate , recognize and reward employees

It is very important as manager to motivate your employees in either way of financial or personal recognition and motivation. There is no doubt that recognition directly impacts an employee’s level of engagement and performance. It is essential part of communication to give progressive work culture to employees, identify if they perform extreme and cultivate engagement via means of communication. If manager communicate employee with recognition practices will enhance productivity.

           Builds and manage effective team – assign task directly or indirectly

Employees at work place are liked to be respected by sub ordinates, peers, co-workers and should be recognized among the team. It is manger’s challenge to develop enthusiasm at work place by reducing stress. When employees are well informed of the company’s direction, mission and vision, they are considered as essential part of organization. Effective Communication is powerful tool that impact on the success of organization. There should be separate organization policies on effective manager employee communication explaining how communication takes place in organization. This can foster employee engagement, productivity, and efficiency and drive business success.

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