Q1. A(n) ________ is a popular belief or story that has become associated with a
ID: 462038 • Letter: Q
Question
Q1. A(n) ________ is a popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture idea.a. Value
b. Organizational myth
c. Culture
d. Organizational saga
Q2. The ________ dimension of organization culture is an element of organization culture that focuses on making sure that a product, in the opinion of the customer, does what it is supposed to do.
a. Spirituality
b. Ethics
c. Innovation
d. Quality
Q3. Healthy organization culture is usually process oriented.
a. true
b. false
Q4. Appropriate performance behavior needs to be reinforced and rewarded.
a. true
b. false
Q5. Providing initial work experience is the first step in the organizational socialization process.
a. true
b. false
Q6. The purpose of an organizational saga is to identify and perpetuate the organization's shared values.
a. true
b. false
Q7. Understanding and managing organization culture is less important now than it has traditionally been in the past.
a. true
b. false
Q8. Certain employees tend to be more valuable than others to the organization with respect to talent.
a. true
b. false
Q9. ________ represents the shared values about organizational functions held by the majority of organizational members.
a. Dominant organizational culture
b. A code of conduct
c. Organizational sub-culture
d. Organizational culture
Q10. ________ are the beliefs of a person or a social group in which they have an emotional interest.
a. Values
b. Myths
c. Norms
d. Cultures
Q11. Hierarchy culture is an organizational culture characterized that reflects values that emphasize stability and control along with an external focus.
a. true
b. false
Q12. General Electric is often used as an example of a company with a clan culture.
a. true
b. false
Q13. People tend to be more creative when they are under intense time pressure on a regular basis.
a. true
b. false
Q14. TQM was begun in the United States.
a. true
b. false
Q15. W. Edwards Deming is recognized internationally as a primary contributor to Japanese quality improvement programs.
a. true
b. false
Q16. The most widely known award for quality in the U. S. is the ________ Award.
a. Deming
b. Johnson and Johnson
c. TQM
d. Baldridge
e. Continuous Improvement
Q17. ________ is defined as how well a product does what it is supposed to do.
a. Effectiveness
b. Innovation
c. Efficiency
d. Quality
e. creativity
Q18. According to the research of Jena McGregor, ________ is the world's most innovative company.
a. Google
b. General Electric
c. Toyota
d. Apple
Q19. Identifying job candidates who are creative and hiring them is one of the most easily implemented strategies for increasing organizational creativity.
a. true
b. false
Q20. Putting a new idea to use by customers takes place in the ________ step of the innovation process.
a. diffusing
b. developing
c. monitoring
d. inventing
e. integrating
Q21. Philip Crosby is known throughout the world as an expert in the area of quality and is considered a pioneer of the quality movement in the United States.
a. true
b. false
Q22. Making an idea practical takes place in the ________ step of the innovation process.
a. monitoring
b. diffusing
c. developing
d. inventing
e. integrating
Q23. The two approaches that may be taken to improve quality are the ________ and ________ approaches.
a. Baldridge, Deming
b. innovation, creativity
c. evolutionary, revolutionary
d. efficiency, effectiveness
e. reengineering, incremental improvement
Q24. Coca-Cola is a company that has often been cited for creating systems that support the creativity of the company's employees.
a. true
b. false
Q25. Creativity involves seeing issues from different angles and breaking away from old rules and norms.
a. true
b. false
Q26. The process of developing information begins with gathering some type of facts or statistics.
a. true
b. false
Q27. Personal power is the power derived from a manager's relationships with others.
a. true
b. false
Q28. The value of information is defined in terms of the benefit that can accrue to the organization through its use.
a. true
b. false
Q29. The first major step in evaluating organizational information is to ascertain the value of that information.
a. true
b. false
Q30. For top managers, the most appropriate information is information about the production of goods, supply budgets, estimates of resource requirements, and the movement and storage of materials.
a. true
b. false
Q31. Operating plans and policies would be appropriate information for a ________.
a. First line manager
b. VP
c. President
d. Middle manager
Q32. Units of measure for janitorial performance should be dollars of profit for the organization in a given quarter.
a. true
b. false
Q33. Corrective action focuses on correcting organizational mistakes that are hindering organizational performance.
a. true
b. false
Q34. Generally, as the appropriateness of information increases, so does the value of that information.
a. true
b. false
Q35. Factors within an organization that are barriers to organizational goal attainment are problems.
a. true
b. false
Q36. A manager can increase his or her personal power by developing a sense of obligation toward the manager.
a. true
b. false
Q37. After you compare measurement to a standard, you need to modify the performance level to be better than the standard.
a. true
b. false
Q38. So far, the United States appears to be doing the best job in the world of making optimal use of company resources through automation.
a. true
b. false
Q39. Efficiency is doing the right things.
a. true
b. false
Q40. What activity determines the flow of material from vendors through an operations system to customers?
a. zero-based budgeting
b. materials control
c. inventory turnover
d. cost control
e. ratio analysis
Q41. Deming's flow diagram for improving product quality has a clear beginning and ending point.
a. true
b. false
Q42. Quality circles are small groups of workers that meet to discuss the quality assurance of a particular project and then develop a plan for changing the system to improve quality.
a. true
b. false
Q43. If management by exception is appropriately administered, the technique ensures the best use of managers' time.
a. true
b. false
Q44. Break-even analysis is a control tool that summarizes the various levels of profit or loss associated with various levels of production.
a. true
b. false
Q45. Deming believes if you want good quality, you hire many inspectors to ensure the operation is producing at the desired quality level.
a. true
b. false
Q46. Operations management is the performance of managerial activities entailed in selecting, designing, operating, controlling and updating production systems.
a. true
b. false
Q47. Cost control is broad control aimed at keeping organizational costs at planned levels.
a. true
b. false
Q48. Production is the transformation of organizational resources into products.
a. true
b. false
Q49. A product layout is a layout pattern based primarily on grouping together similar types of equipment.
a. true
b. false
Q50. Measuring actual costs incurred is the first stage of the cost control process.
a. true
b. false Q1. A(n) ________ is a popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture idea.
a. Value
b. Organizational myth
c. Culture
d. Organizational saga
Q2. The ________ dimension of organization culture is an element of organization culture that focuses on making sure that a product, in the opinion of the customer, does what it is supposed to do.
a. Spirituality
b. Ethics
c. Innovation
d. Quality
Q3. Healthy organization culture is usually process oriented.
a. true
b. false
Q4. Appropriate performance behavior needs to be reinforced and rewarded.
a. true
b. false
Q5. Providing initial work experience is the first step in the organizational socialization process.
a. true
b. false
Q6. The purpose of an organizational saga is to identify and perpetuate the organization's shared values.
a. true
b. false
Q7. Understanding and managing organization culture is less important now than it has traditionally been in the past.
a. true
b. false
Q8. Certain employees tend to be more valuable than others to the organization with respect to talent.
a. true
b. false
Q9. ________ represents the shared values about organizational functions held by the majority of organizational members.
a. Dominant organizational culture
b. A code of conduct
c. Organizational sub-culture
d. Organizational culture
Q10. ________ are the beliefs of a person or a social group in which they have an emotional interest.
a. Values
b. Myths
c. Norms
d. Cultures
Q11. Hierarchy culture is an organizational culture characterized that reflects values that emphasize stability and control along with an external focus.
a. true
b. false
Q12. General Electric is often used as an example of a company with a clan culture.
a. true
b. false
Q13. People tend to be more creative when they are under intense time pressure on a regular basis.
a. true
b. false
Q14. TQM was begun in the United States.
a. true
b. false
Q15. W. Edwards Deming is recognized internationally as a primary contributor to Japanese quality improvement programs.
a. true
b. false
Q16. The most widely known award for quality in the U. S. is the ________ Award.
a. Deming
b. Johnson and Johnson
c. TQM
d. Baldridge
e. Continuous Improvement
Q17. ________ is defined as how well a product does what it is supposed to do.
a. Effectiveness
b. Innovation
c. Efficiency
d. Quality
e. creativity
Q18. According to the research of Jena McGregor, ________ is the world's most innovative company.
a. Google
b. General Electric
c. Toyota
d. Apple
Q19. Identifying job candidates who are creative and hiring them is one of the most easily implemented strategies for increasing organizational creativity.
a. true
b. false
Q20. Putting a new idea to use by customers takes place in the ________ step of the innovation process.
a. diffusing
b. developing
c. monitoring
d. inventing
e. integrating
Q21. Philip Crosby is known throughout the world as an expert in the area of quality and is considered a pioneer of the quality movement in the United States.
a. true
b. false
Q22. Making an idea practical takes place in the ________ step of the innovation process.
a. monitoring
b. diffusing
c. developing
d. inventing
e. integrating
Q23. The two approaches that may be taken to improve quality are the ________ and ________ approaches.
a. Baldridge, Deming
b. innovation, creativity
c. evolutionary, revolutionary
d. efficiency, effectiveness
e. reengineering, incremental improvement
Q24. Coca-Cola is a company that has often been cited for creating systems that support the creativity of the company's employees.
a. true
b. false
Q25. Creativity involves seeing issues from different angles and breaking away from old rules and norms.
a. true
b. false
Q26. The process of developing information begins with gathering some type of facts or statistics.
a. true
b. false
Q27. Personal power is the power derived from a manager's relationships with others.
a. true
b. false
Q28. The value of information is defined in terms of the benefit that can accrue to the organization through its use.
a. true
b. false
Q29. The first major step in evaluating organizational information is to ascertain the value of that information.
a. true
b. false
Q30. For top managers, the most appropriate information is information about the production of goods, supply budgets, estimates of resource requirements, and the movement and storage of materials.
a. true
b. false
Q31. Operating plans and policies would be appropriate information for a ________.
a. First line manager
b. VP
c. President
d. Middle manager
Q32. Units of measure for janitorial performance should be dollars of profit for the organization in a given quarter.
a. true
b. false
Q33. Corrective action focuses on correcting organizational mistakes that are hindering organizational performance.
a. true
b. false
Q34. Generally, as the appropriateness of information increases, so does the value of that information.
a. true
b. false
Q35. Factors within an organization that are barriers to organizational goal attainment are problems.
a. true
b. false
Q36. A manager can increase his or her personal power by developing a sense of obligation toward the manager.
a. true
b. false
Q37. After you compare measurement to a standard, you need to modify the performance level to be better than the standard.
a. true
b. false
Q38. So far, the United States appears to be doing the best job in the world of making optimal use of company resources through automation.
a. true
b. false
Q39. Efficiency is doing the right things.
a. true
b. false
Q40. What activity determines the flow of material from vendors through an operations system to customers?
a. zero-based budgeting
b. materials control
c. inventory turnover
d. cost control
e. ratio analysis
Q41. Deming's flow diagram for improving product quality has a clear beginning and ending point.
a. true
b. false
Q42. Quality circles are small groups of workers that meet to discuss the quality assurance of a particular project and then develop a plan for changing the system to improve quality.
a. true
b. false
Q43. If management by exception is appropriately administered, the technique ensures the best use of managers' time.
a. true
b. false
Q44. Break-even analysis is a control tool that summarizes the various levels of profit or loss associated with various levels of production.
a. true
b. false
Q45. Deming believes if you want good quality, you hire many inspectors to ensure the operation is producing at the desired quality level.
a. true
b. false
Q46. Operations management is the performance of managerial activities entailed in selecting, designing, operating, controlling and updating production systems.
a. true
b. false
Q47. Cost control is broad control aimed at keeping organizational costs at planned levels.
a. true
b. false
Q48. Production is the transformation of organizational resources into products.
a. true
b. false
Q49. A product layout is a layout pattern based primarily on grouping together similar types of equipment.
a. true
b. false
Q50. Measuring actual costs incurred is the first stage of the cost control process.
a. true
b. false
Explanation / Answer
Q1. A (n) ________ is a popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture idea.
a. Value
b. Organizational myth
c. Culture
d. Organizational saga
Ans.: a. Value
An organization’s cultural idea is built upon the values and beliefs of the people of the organization. The value system of the employees defines the organization’s cultural mindset, acceptable way of communication, ethics, etc. Hence, value is the story which when associated with a person or institution demonstrates organization’s cultural ideology.
Q2. The ________ dimension of organization culture is an element of organization culture that focuses on making sure that a product, in the opinion of the customer, does what it is supposed to do.
a. Spirituality
b. Ethics
c. Innovation
d. Quality
Ans.: b. Ethics
Organizational Ethics defines what is right and what is wrong for the conduct of the employees and for the organization as a whole. Hence, making sure the customer gets a product with features or uses as promised by the organization is an ethical decision for the organization.
Q3. Healthy organization culture is usually process oriented.
a. true
b. false
Ans.: b. False.
A process oriented organization culture focuses on processes rather than functions, and hence performance criteria are also focused on the success of business processes. Process oriented organization does not necessarily imply towards a healthy organization culture. An healthy organization culture includes many factors like open communication, good team work, cohesiveness, etc., but process orientation does help in building company’s organization culture more adapt to change but does not necessarily ensure healthy culture.
Q4. Appropriate performance behaviour needs to be reinforced and rewarded.
a. true
b. false
Ans.: a. True
Positive reinforcement and rewarding appropriate performance motivates the employees to achieve the desired level of performance in the future also. Hence, good performance should be reinforced and rewarded to motivate the employee to work harder for achieving high performance levels.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.