Which of the following is NOT a customer input used in the house of quality (QFD
ID: 462146 • Letter: W
Question
Which of the following is NOT a customer input used in the house of quality (QFD)?
An assignment of weight to each product attribute
A comparison against a set of competitor’s products with respect to each of the product attributes
A list of desired product attributes
An assessment of each product attribute’s contribution toward product reliability
a.An assignment of weight to each product attribute
b.A comparison against a set of competitor’s products with respect to each of the product attributes
c.A list of desired product attributes
d.An assessment of each product attribute’s contribution toward product reliability
Explanation / Answer
A comparison against a set of competitor’s products with respect to each of the product attributes.
In QFD, quality is a measure of customer satisfaction with a product or a service. QFD is a structured method that uses the seven management and planning tools to identify and prioritize customers’ expectations quickly and effectively.
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