Using Job Analysis and Competency Modeling, respond to this scenario: You are a

Question

Using Job Analysis and Competency Modeling, respond to this scenario: You are a human resource job analysis specialist who has been assigned to conduct a job analysis for Walgreen’s pharmacy technicians. These jobs have recently been modified due to more extensive use of an automated system that encompasses all aspects of order fulfillment, inventory management, and record keeping.

How would you proceed? Include answers to these questions:

1. Identify sources that could be used to gather information for a job analysis of the pharmacy technician job. Which would be the most credible sources and why?

2. Which of the three primary methods of data collection would be best? Explain your answer.

In addition, respond to the following:

3. Critics of job analysis and standardized job descriptions express concerns about the inflexibility of standardized jobs. Register your opinion on the appropriateness of the traditional human resource management practice of conducting job analysis and writing standardized job descriptions.

Explanation / Answer

Ans 1 - Various sources can be used to collect information useful for job analysis like - Personal observation, Organizational historical records, Group discussions etc. The most credible source would be the records kept by the organization as they provide the nearest accurate results of analysis. As the job has been modifies recently new records regarding the job performing technicians can be kept for analyzing.

Ans 2 - Interview, questionnaire, checklist would be best methods for data collection because of the simple fact that they will provide varied and different perspective about the job performance and some even innovative and creative ideas if the questionnaire or checklist is prepared in that manner.

Ans 3 - Conducting job analysis has its benefits of better performance by the worker or employee as one has a better understanding of the job. Writing standardized job descriptions helps in removing any conflicting thoughts regarding the job to be performed. The process and procedures are laid out for the employee to follow with ease and increase the productivity.

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