1) Channel richness is, in part, determined by the ability to facilitiate rapid,
ID: 465771 • Letter: 1
Question
1) Channel richness is, in part, determined by the ability to facilitiate rapid, two-way feedback. This means that an instant message will be richer than ___________, because
(A) you know that he persin's message is intended directly for you
(B) you can respond immediately to what the person is saying
(C) you are getting many types of information, not just one
It's 12:02 pm, and your boss just asked you to take over the coordination of the company's monthly potluck. The potluck is scheduled for tomorrow. How should you get the word out to participants?
This is a __(2)______ message, so you should:
2) (A) nonroutine (B) routine
3) (A) leave a message on each participant's answering machine (B) send a mass e-mail to all participants
____________________________________________________________
Identify whether each of the following examples is characteristic of a good listener or a poor listner.
1) resists difficult material in favor of light recreational material
(A) good listener (B) poor listener
2) is stimulated by difficult material
(A) good listener (B) poor listener
3) shows no energy; forgets what the speaker says
(A) good listener (B) poor listener
4) mentally summarizes; weighs the evidence
(A) good listener (B) poor listener
__________________________________________________________-
You are a member of a prooject team revising the Nividia Corporation's ethics policy. The team has representatives from five divisions: software engineering, graphic design, business systems, demand planning, and corporate communications. You are the corporate communications representative and the team's leader. Audra, a member of the project team, suggests that the team review a new draft of the ethics policy. She says the policy will have positive effects on the team's performance and on the organization as a whole.
1) What is the most important message your collegue is trying to convey?
(A) she is concerned that her work isn't being valued
(B) the other members of the team are ineffective
(C) she wants to present a new draft of the ethics policy
2) What can you do to listen more effectively to your collegue?
(A) remain objective (B) prejudge her remarks (C) agree with her assessment
Explanation / Answer
1) richer than electronic mail, (B) you can respond immediately to what the person is saying
2) (A) No-routine
3) (A) leave a message on each participant's answering machine
non-routine messages are typical ambiguous, concern novel events, and there's ggreater potential for misunderstanding
1) (B) Poor listener
2) (A) Good listener
3) (B) Poor listener
4) (A) Good listener
1) (C) She wants to present a new draft of the ethics policy.
2) (A) remain objective
The listener should listen objective to be an effective listener and absorb the central theme. By prejudging or agreeing with the assessment, the listener will fail to comprehend and analyse the case correctly.
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