1) When preparing an e-mail, or any form of written communication, which of the

Question

1) When preparing an e-mail, or any form of written communication, which of the following rules is most important to obey?

(A) don't let your writing go out with grammatical errors (B) write your message as if you are speaking it (C) put yourself in the shoes of the person receiving your message.

(D) State your points clearly and succinctly

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1) Which of the following would not enhance an employee's productivity and satisfaction in a job?

(A) being emtrused to do a task and receiving credit for for results. (B) Seeing one's progress in accomplishing a task (C) Performing a highly repetitive task (D) Believing that the assigned task is important and significant

2) A person's work behavior is influenced by:

(A) the excitement of taking on a challenge (B) all of these (C) the belief that effort will lead to success and reward (D) the need to be safe, taken care of, and esteemed by others

3) An employee's daily enjoyment and engagement in work comes least from

(A) the opportunity to learn, grow, and advance (B) the hope of receiving an enf-of-year bonus (C) a sense that the work is meaningful (D) positive relationships with coworkers

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1) This process involves trading thoughts or messages verbally, in writing, or nonverbally.

(A) noise (B) encoding (C) communication (D) decoding

2) When you have a face-to-face conversation with your manager, you experience much higher levels of this than when you see a standardized report distributed to your entire team.

(A) downward communication (B) channel richness (C) decentralized networking (D) horizontal communication

3) Speaking is only part of the communication process. Receivers also have to do this, making an effort to pay close attention, so they understand the message that the receiver is conveying.

(A) nonverbal communication (B) instant messaging (IM) (C) listening (D) communication apprehension

4) These are the paths of communication shown in an organizational chart. They typically reflect reporting relationships but may also include dotted-line communication paths.

(A) formal communication channels (B) upward communication (C) downward communication (D) horizontal communication

5) Rumors travel along this informal communication network.

(A) decentralized network (B) personal networkin (C) grapevine (D) centralized network

Explanation / Answer

1)(C) put yourself in the shoes of the person receiving your message.

1) (C) Performing a highly repetitive task

2) (B) all of these

3) (B) the hope of receiving an enf-of-year bonus

1) (D) decoding

2) (D) horizontal communication

3) (D) communication apprehension

4) (A) formal communication channels

5) (B) personal networkin

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