Suppose you are the manager of a small custom producer of equipment used in vari

Question

Suppose you are the manager of a small custom producer of equipment used in various process industries such as chemicals and beverages. Each piece of equipment is customer designed from customer specifications. The process generally consists of five steps:

Customer quote creation

Preproduction planning (if awarded the contract)

Quality assurance plan

Inspection and Delivery

Develop a process manual for this company that outlines specific activities that should be performed within each of these process steps. Be sure to clearly describe how design control, and improvement are integrated into this process, and also consider the project nature of this process

Explanation / Answer

Quality assurance (QA) is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers; whichISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled". This defect prevention in quality assurance differs subtly from defect detection and rejection in quality control, and has been referred to as a shift left as it focuses on quality earlier in the process.

Quality assurance comprises administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.[4] This can be contrasted with quality control, which is focused on process output.

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