When initiating conflict resolution, the first step is to: A) listen to the solu

Question

When initiating conflict resolution, the first step is to:

A) listen to the solution. B) attempt to place blame. C) understand the conflict. D) restate the problem.

21A(n) _____ conflict can be best defined as a conflict that an organization’s management or an individual sometimes intentionally brings about to achieve an objective.

A) intrapersonal B) interpersonal C) structural D) strategic

22 A conflict that arises between two employees when their manager informs that they are both are in the running for a retiring supervisor’s job can be best categorized as a(n) _____ conflict.

A) strategic B) interpersonal C) structural D) intrapersonal

Explanation / Answer

The correct answer is option C.

Restating the problem is nothing but stating the problem again clearly. It is nothing but planning a BCF (behaviour, consequence and feelings) statement. This shuld be done as per the needs of both the parties.

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