Healthcare Service Adminstrator Scenarios (please respond in detail) 1st Scenari

Question

Healthcare Service Adminstrator Scenarios (please respond in detail)

1st Scenario:

An African American woman enters a healthcare facility where she is to receive an MRI of her spine. She has long hair in the style known as “locks”. She is taken to white male MRI Technician for a pre-procedure interview. He briefly describes the procedure and tells her she will have to remove all metal objects such as hair pins and jewelry. He also stays she should remove her hair for the process. The woman tells him that her hair is her own and cannot be removed. He responds stating that he has served many black women who have weaves and other false hair held in with pins and he is just being cautious. The woman is highly insulted and asks to speak to the administrator on duty. That is you, what do you do?

2nd Scenario:

You are a new administrator at Jonestown Medical Center. You receive a telephone call from the nurse manager of the emergency room. Dr. Smith, an emergency room physician who is an employee of your hospital, has just reported for duty. The nurse manager suspects that Dr. Smith is intoxicated. What do you do?

Explanation / Answer

Ans - As a HSA first I will listen to lady carefully and understand her concern after that I will apology for inconvence than will explain the importance of interview and also explain intention of technician is not to insult you he just want to ensure before MRI you will remove all the metal pins as he has experienced such cases in past.

We are very sorry if you felt insulted from his statement and make her comfortable.

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