1.Nowhere Job case: •Write a job description for Jack\'s job. Use case informati
ID: 467707 • Letter: 1
Question
1.Nowhere Job case: •Write a job description for Jack's job. Use case information and make inferences to further develop the job description.
John Ernest works for a young and growing healthcare company. The company
has successfully developed a market niche by contracting with colleges
and universities to manage and operate their campus health centers. Ernest
has been hired to develop the operational structure for a new product that will
link students’ managed care health insurance coverage to services provided by
their campus health centers. This new product will result in cost savings as
well as improved service delivery. It is a new concept in the industry and while
Ernest does not have signifi cant healthcare experience, he does have a great
deal of energy and enthusiasm and is expected to learn on the job.
Ernest has not been given a formal job description. He was originally
given a list of performance objectives verbally, but these objectives have been
subsequently changed without his input, and there have been no new objectives
put in place. Ernest’s work environment is unusual in that he mostly
works out of a home offi ce, with occasional trips to the corporate offi ce 70
miles away. Ernest reports directly to the corporate medical director of the
company, but this director is located in Miami, 1,200 miles away. Communication
with his boss occurs almost exclusively by e-mail, telephone, or fax.
Ernest has made progress toward achieving organizational objectives,
but he is now facing obstacles that are largely due to his isolation from others
in the company. He is not informed when changes are made to project objectives,
nor are the underlying reasons for these changes ever explained to him.
Ernest fi nds that his isolation limits his ability to grow professionally, and he
has trouble contributing to the work of the company because he is unable to
describe his company’s needs accurately to outside vendors without being so
informed himself.
Ernest has asked to have a formal job description and stated performance
objectives based on the format suggested by a human resources consultant
hired by the company, but he has received no response. Meanwhile,
Ernest has been asked to complete the contracts he has negotiated with several
outside vendors, and he is told he now reports to an outside consultant who
has been hired to help coordinate technical operations, including information
systems. This outside consultant tells Ernest not to proceed with these contracts
the very day after the CEO tells him to complete them.
Ernest attempts to contribute to the sales and marketing efforts of his
company by proposing that the company sponsor an institute at a prestigious
university, and he wants to contribute his time and energy to make this project
a success. He is told it is a good idea, but the vice president of sales and
marketing does not keep his commitment to respond to Ernest’s proposal.
Ernest sends reminders and continues to develop the idea with the university.
He is trying to expand his job responsibilities to include business development,
but he knows he needs the support of others in his organization to
make a meaningful contribution.
Explanation / Answer
Job Description
There are following changes/ addition to further develop the job description.
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