You are the CEO of a medium-size company that makes window coverings similar to

Question

You are the CEO of a medium-size company that makes window coverings similar to Hunter
Douglas blinds and Duettes. Your company has a real cost advantage in terms of being able to
make custom window coverings at costs that are relatively low in the industry. However, the
performance of your company has been lackluster. To make needed changes and improve
performance, you met with the eight other top managers in your company and charged them
with identifying problems and missed opportunities in each of their areas and coming up with an
action plan to address the problems and take advantage of opportunities.
Once you gave the mangers the okay, they were charged with implementing their action plans
in a timely fashion and monitoring the effects of their initiatives monthly for the next 8 to 12
months.
You approved each of the mangers’ action plans and a year later most of the mangers were
reporting that their initiatives had been successful in addressing the problems and opportunities
they had identified a year ago. However, overall company performance continues to be
lackluster and shows no signs of improvement. You are confused and starting to question your
leadership capabilities and approach to change. What are you going to do to improve the
performance and effectiveness of your company?

read the article, analyze your option and provide a detailed action plan on all step you would take improvement the performance and effectiveness of your company

Explanation / Answer

Lackluster performance owns broad meaning and I would like it to break down into many simple, easy to understand and quantifiable factors. These factors are as follows:

a.    Sales performance of the company

b.    Increased Waste created by the company

c.     Shrinking market share

d.    Redundant HR policies making employees become demotivated

e.    Ineffective change management strategies, making organization, unable to capitalize on opportunities.

f.     High employee turnover

After identifying the above factors, I will assign the achievable target for each of the factors. For example, I would like to decrease waste by 35%. I would like to increase sales by 30% from the last year. Accordingly, I will coordinate with other managers in the company and make plans for the period of 1 year. Though, it will be monitored on a consistent basis. Each manager will be assigned a quantified target with set standards. At the same time, necessary enforcements in terms of manpower, technology, training & development will also be provided. On a regular and periodical basis, their performance will tracked and compared with the already agreed benchmark performance. Accordingly, their performance as a success or failure will be established.   Here, the focus should be upon consistent improvement of performance. Thus, in a period of time, the company can become lean and performance oriented in the competitive business environment.

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