First Key Performance Indicator Set Can Be Scary Several years ago, I went to wo
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Question
First Key Performance Indicator Set Can Be Scary
Several years ago, I went to work on a project where the first scheduled implementation of the product had devastated the architecture and impacted technologies. A thorough root cause analysis revealed that no one on the business analysis team could answer the simple question "what went wrong?" Further, they could not answer "what was delivered, and how does this align to the requirements?"
It was a really scary prospect. In trying to sort out the problems and to resolve the issues, a set of rudimentary KPIs were created to let the team know how effective their requirements had been. At first, the team balked at this and justified their outcomes because they believed this was a reflection on their personal abilities. However, when the next phase was implemented, and the KPIs were again tabulated, it was revealed that the team had shown a significant improvement. That improvement was also reflected in the quality of the requirements, as bugs and defects were dramatically decreased.
Answer the following questions based on the above story:
Explanation / Answer
A key performance indicator is a metric which will help your organization define and measure progress toward your website
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