We look for a PHP or C#.Net based ticketing system. It should be possible to hos

Question

We look for a PHP or C#.Net based ticketing system. It should be possible to host it on our own.

It should be easy to use and localised in German.

The purpose is to give our customers a tool to submit tickets easily to the support. It should be possible to get some kind of statistics/reports.

The most important requirment is that we can host it on our own.

Requirements:

localisation in German
custom fields (one or two additional fields beside the required category per ticket)
priorities
modern/state of the art UI
statistic regarding average agent response time
available to be self hosted (no SaaS)
screenshot attachments

Explanation / Answer

I just found one on my own. It pretty much covers all requirements.

Available as self hosted application for IIS (ASP.net MVC Web Application)
(also available as Saas)
Allows to define mutliple custom fields (different types also select boxes)
Convinient Access Rights: Public or registered users only for ticket submission. Public register page can be disabled too.
Attachments
Modern looking statistics
Additional free aps for iOS and android
Modern looking UI in general (not responsive but you have the free apps)
Priorities
Comprehensive API
Worklows: Automation rules

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