Find an example of an information system for tourism services, and explain how a

Question

Find an example of an information system for tourism services, and explain how an information system could be used to provide various categories of tourist information to visitors, businesses, community, etc. Describe the components of this system, and explain how each user category interacts with each component. What kinds of information can each user category enter and retrieve from this system? What are potential risks involved with this information system? What kinds of features would you add to this system?

Explanation / Answer

Objective

Formulate a long-term development framework for tourism (10-20 years) with emphasis on policy and strategy, planning, institutional strengthening, legislation and regulation, product development and diversification, marketing and promotion, tourism infrastructure and superstructure, economic impact of tourism and tourism investment, human resource development, and socio-cultural and environmental impacts of tourism. It includes a short term (three-year) action plan for priority actions to be undertaken to kick-start sustainable tourism development, and preparation of several demonstration projects for pilot areas.

Duration

4-12 months

Indicative budget

€ 150,000 minimum (budget depends on scope and nature of project).

Target beneficiaries

Destination Management Organizations

National Tourism Administration

Provincial Governments

Outputs / deliverables

A Tourism Development Master Plan which provides an organized and structured framework for tourism development and promotion.

Methodology:

Three phase approach:

Phase I:
Project formulation mission which analyses the current
tourism scenario and prepares a project document (detailed
terms of reference) for the formulation of a Tourism
Development Master Plan.

Phase II:
Formulation of a Tourism Development Master Plan which
focuses on the following sectors:

• transport;
• accommodation;
• tourist activities;
• product development;
• tourism zoning;
• marketing and promotion;
• institutional framework;
• statistics and research;
• legislation and regulation; and
• quality standards of tourism services.

The Plan prioritizes actions for each sector and includes an Action Plan defining roles and responsibilities of various stakeholders, timelines, indicative budgets, monitoring guidelines, and, success criteria.

Phase III: Implementation of the Master Plan by providing technical assistance to the Government in implementing the priority recommendations of the Master Plan.

Note: Tourism Development Master Plans can be formulated at a national or local level. Furthermore, they can also be thematic in nature:

• rural tourism;
• community-based tourism;
• mountain tourism;
• coastal tourism;
• ecotourism; and
• spa tourism, etc

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