Read and carefully consider the scenario in the Assessment 4 Scenario document,

Question

Read and carefully consider the scenario in the Assessment 4 Scenario document, before beginning on the deliverable for this assessment. Consider what criteria are important in assessing the situation, and ask yourself what criteria will help guide you to an appropriate and correct decision.

Deliverable

After reading and considering the Assessment 4 Scenario document, complete the following:

Complete a discussion of the problem detailed in the scenario, including the following:

Compare two radically different approaches to addressing the situation.

Discuss what aspects of your decision you would communicate and with whom they would be shared.

ASSESSMENT 4 SCENARIO

Your maintenance chief calls to tell you that a new mechanic on his team has told him that the airline he just left has some potential safety and ethical issues. Specifically, the employee is claiming that his prior airline is conducting "pencil maintenance"; that is, they are writing things in their maintenance logs that do not actually get done. This includes required inspections, repairs, and standard replacement of parts. The new mechanic said he feels as if the airline is "an accident waiting to happen" and that he quit his job at the prior airline because he did not like their dangerous and unethical practices.

Your maintenance chief is a staunch safety advocate, concerned for your customers, and he wants to know if you want him to do anything with this information. The airline in question has competed with your airline in the past, and likely you will share markets in the future. You do not know the CEO of the other airline well, but you do know the company has a reputation for being aggressive and competitive.

As leader of your airline and as an advocate for safety in airlines, you have a decision to make. Is this a situation in which you will disclose what you have learned, or will you keep it to yourself? Do you have a responsibility to share this insight, or might this be a case of a disgruntled former employee that has little bearing on current activities? How might your actions, or inaction, reflect upon your own airline? How could this impact the industry overall? Would such an industry impact harm your airline?

As you think about the employee's report that his prior airline is doing pencil maintenance, consider the many actions you may take. You know that you can report the airline to the FAA, but this will not be anonymous—the other airline will know you made a report. Or you can report the airline to the Airline Association, but you cannot be sure that they will take any action, and your name could be given to the competitor. You could call the CEO of the other airline and tell him or her the situation; this would be a courteous thing to do. Or you could be anonymous and drop a tip to the local investigative reporter at a newspaper. On the other hand, you could just do nothing, deciding that this is either none of your business or likely to be the ranting of a disgruntled employee.

Explanation / Answer

Airlines operation is a critical operation that should be done ensuring safety of all the activities associated with airline. Even a small ignorance may affect large number of people who travel in the airlines as well as those who become victims of the accident. An Airline can ever be so negligent to entertain ‘pencil maintenance’ by writing things in the maintenance log that they have not actually undergone. The Airline which entertains such practice is highly aggressive and competitive in the industry and most of the people may prefer such airline. I should not be silent regarding this issue as it is related to the life of many people and the credibility of the airlines industry will get affected if something wrong happens. Hence as a leader and as a responsible citizen who value protecting others life I need to inform the case to the concerned department.

Reporting to the Airline Association may not give a positive result as the airline who is involved in the incident is highly competitive and aggressive in the industry. They may try to hide the information. Being anonymous and dropping a tip to the local investigative reporter of local paper does not suit me as the leader o a reputed Airline. If it becomes public it will affect our reputation. Calling the CEO of that airline is an option, but we do not know whether they do the practice with the knowledge of the CEO or not. They may try to hide the information as it may affect their reputation or may state that we are spreading wrong information.

I would choose to report the same to the FAA as they have the authority to control all aspects of civil aviation. I would report the incident with all proof available and request an investigation on the same. I find this method best suited for this situation as the act me help in controlling such practices in airline industry. The authorities would be vigilant on such chances of fraud and would act and align their operations to prevent such practice. The airline should be more responsible towards their operations and I don’t fear any consequences of reporting the incident without being anonymous and this may help to increase our reputation.

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