ear infection that has beer Vayne Elde reated with antibiotics. Wayne, who is sl
ID: 136998 • Letter: E
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ear infection that has beer Vayne Elde reated with antibiotics. Wayne, who is slightly retarded and lives in a group home, is still reporting dizziness r arrives at the clinic for an examination to check on a recurrent and pain in his right ear. He has come to the clinic by himself, taking a bus from his job as a part-time dish- washer. Wayne's boss er. Wayne's boss asked him to return to the clinic because Wayne could not concentrate at work anda Slawson, RMA (AMT), who is the medical assistant at the clinic, discovers from Wayne that he has een taking his medication properly; he stopped taking his pills once his ear began to feel better. She politely ask Wayne to repeat himself several times before she can clearly understand his slurred speech, not b and she has difficulty holding his attention or maintaining eye contact. la conveys Wayne's situation to Dr. Ray Reynolds, who examines Wayne and gives him a new prescrip- s, gently explaining the need to finish the entire prescription to get well. After Dr. Reynolds owever, it is clear to Wanda that Wayne is still confused about why he must the medication even after he begins to feel better. Wanda carefully explains to Wayne that the infection tion for antibiotic leaves the examination room, h he no longer feels sick. To be sure he understands, Wanda asks Wayne to hy; she then asks Dr. Reynolds to step in briefly to remind Wayne once will conti nue to heal even though b repeat to her what he must do and w more to complete the prescription. CASE STUDY REVIEW QUESTIONS 1. How does the unequal relationship that exists between patients and health care pro pact on the therapeutic communication between provider, medical assistant, and patient? 2. How must medical assistant Wanda Slawson tailor her verbal and nonverbal messages to meet the abilities of her receivers: the provider and the patient? 8. How does Wanda use active listening? Which interview techniques are the most effective in facilitating therapeutic communication? Does nonverbal communication play a role?Explanation / Answer
#1. When older patients have appropriate access to medical services, they also need effective and empathic communication as an essential part of their treatment. Older patients who are socially isolated, emotionally vulnerable and economically disadvantaged are particularly in need of the social, emotional and practical support that sensitive provider patient communication can provide.
#2. In this case, the medical assistant, Winda Slawson used her abilities to clearly understand the reason of the patient repeated infection. She can use verbal ( for instance: nodding, eye contact and leaning forward)and non-verbal messages ( I see, I know) to fully understand the importance of continuation of antibiotics in ear infection.
#3. Active listening means fully concentrating on what is being said rather than just passively hearing the message of the speaker. In this case, Wanda listens to the patient slurred speech repeatedly till she understand the reason for the cause. Non-verbal technique is used to provide cues which includes tone and rate of voice, volume of speech, eye contact and touch.
#4. Maslow's theory of motivation is called as hierarchy of needs. To meet the needs of the health care team, they should follow a) physiological needs ( the need for work, food, shelter) b) belonging needs ( the need to feel part of a group and the need for acceptance) c) self-esteem needs ( feel good about themselves and recognizing their achievements) and finally d) self-realisation needs ( needs to grow and develop).
#5. Ofcourse yes. The medical assistant acted appropriately by active listening till she fond out the reason for cause of re-infection and explains the condition to the referring dotor. Moreover, she explains thoroughly about the new antibiotic that being started by the doctor.
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