1/ Productivity is the ratio of: A/ Cost divided by product quality performance

Question

1/ Productivity is the ratio of:

A/ Cost divided by product quality performance

B/ Salable output divided by resources used

C/ Cycle time divided by resources used

D/ None of the above

2/ Following World War II, the first major force emerged was:

A/ Quality value of the products being introduced

B/ Japanese revolution in quality

C/ Introduction of quality discipline

D/ None of the above

3/ Assessment of quality comprises of:

A/ Cost of poor quality

B/ Standing in the market place

C/ Quality culture in the organization

D/ All of the above

4/ Reducing the cost of poor quality has a dramatic impact on:

Production downtime

Product manufactured

Company financial performance

Employee training

Answers to market research questions should be based on input from:

Noncustomers

Lost customers

Current customers

All of the above

As applied to the cost of poor quality, which of the following states that a few contributors to the cost are responsible for the bulk of the cost?

Six Sigma Approach

Correlation Technique

Pareto Principle

None of the above

Error-proofing is a likely solution for:

Technique errors

Inadvertent errors

Conscious errors

All of the above

4.

Select an example related to the following errors:

Inadvertent Errors ____ Technique Errors ____

Conscious Errors ____ Communication Errors ____

Consistent

Intentional

Transmission errors

Unwitting

5.

Select the appropriate definition for each of the following:

Stream-to-Stream Analysis ____ Time-to-Time Analysis ____

Correlation Analysis ____ Ranking ____

Uses concept of “stratification”, separating data into categories

Analysis of the time between abnormalities or problems

Plots data that relate the incidence of symptoms of the problem to values of a potential causal variable

Past or current data are collected on two or more variables of a problem and summarized in a table

6.

Select the appropriate definition for each of the following:

Defect ____ Symptom ____ Remedy ____ Cause ____

An observable phenomenon arising from and accompanying a defect

A proven reason for the existence of the defect

Any nonfulfillment of intended usage requirements

A change that can successfully eliminate a cause of defects

Explanation / Answer

1/ Productivity is the ratio of:

B/ Salable output divided by resources used

2/ Following World War II, the first major force emerged was:

B/ Japanese revolution in quality

3/ Assessment of quality comprises of:

D/ All of the above

4/ Reducing the cost of poor quality has a dramatic impact on:

Production downtime

Answers to market research questions should be based on input from:

Current customers

As applied to the cost of poor quality, which of the following states that a few contributors to the cost are responsible for the bulk of the cost?

Pareto Principle

Error-proofing is a likely solution for:

Inadvertent errors

4.

Select an example related to the following errors:

Inadvertent Errors ____ Unwitting

Technique Errors ____ Consistent

Conscious Errors ____ Intentional

Communication Errors ____Transmission errors

5.

Select the appropriate definition for each of the following:

Stream-to-Stream Analysis ____   Past or current data are collected on two or more variables of a problem and summarized in a table

Time-to-Time Analysis ____Analysis of the time between abnormalities or problems

Correlation Analysis ____ Plots data that relate the incidence of symptoms of the problem to values of a potential causal variable

Ranking ____Uses concept of “stratification”, separating data into categories

6.

Select the appropriate definition for each of the following:

Defect ____ Any nonfulfillment of intended usage requirements

Symptom ____ An observable phenomenon arising from and accompanying a defect

Remedy ____ A change that can successfully eliminate a cause of defects

Cause ____A proven reason for the existence of the defect

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