Select the most complete answer. A prevention cost is defined as: a. the monies

Question

Select the most complete answer. A prevention cost is defined as:

a. the monies spent to discover defects after they have happened.
b. the monies spent to correct defects before they reach the external customers.
c. the monies spent to correct defects after they reach the external customers.
d. the monies spent to prevent defects before they happen.
e. None of the above is appraisal costs.
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13.
(Points: 1)
Select the best answer from the following statements: An objective of cost of quality reports is:

a. changing the corporate culture.
b. reporting the money spent on quality failures.
c. identifying the cost of quality activities.
d. tracking the changes over time.
e. All of the above are objectives of cost of quality reports.
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14.
(Points: 1)
The cost of quality category most likely to contain soft data is:

a. Appraisal costs.
b. External failure costs.
c. Internal failure costs.
d. Prevention costs.
e. No categories of cost of quality reports contain soft data.
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15.
(Points: 1)
Which of the following is not an external failure cost? Select the best answer.

a. Warranty work.
b. Final inspection.
c. Lost sales and customers.
d. Product liability insurance.
e. All the above are external failure costs.

Explanation / Answer

12. b
13. c
14. a
15. b
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