A customer comes to you for help with a very unusual problem. Finding the cause

Question

A customer comes to you for help with a very unusual problem. Finding the cause and a solution will likely be very difficult and time-consuming, and the branch is very busy. The best course of action would be to

(a) have a customer call in to the customer service hotline where they can devote the necessary time and energy into solving the problem

(b) spend a reasonable amount of time trying to resolve the issue, but move on to a different customer if the cause does not become apparent soon

(c) kindly explained to the customer that your branch very busy at the moment, and suggest that he wait to speak with a Banker who can investigate it.

(d) do everything and anything possible to help, without stopping until the problem is resolved completely

Explanation / Answer

b) Spend a reasonable amount of time trying to resolve the issue, but move on to a different customer if the cause does not become apparent soon.

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