I want answer 2 and 3 ChlApply Your Skills: Case for Critical Analysis SmartStyl
ID: 3067938 • Letter: I
Question
I want answer 2 and 3 ChlApply Your Skills: Case for Critical Analysis SmartStyle Salons Jamika Westbrook takes pride in her position as salon manager for SmartStyle Salon, one of six local hair salons associated with a large retail store chain located in the Southeast and one of five chain store groups under th Gold Group umbrella. She oversees a staff of 30, includ ing hairdressers, a nail technician, receptionists, shampoo assistants, and a custodian. She enjoys a reputation as a both women and instruct them that, when they return to work, they are to bring a doctor's statement and a copy of any prescriptions that they were given. "They had better be !" Jamika shouts as she enters her office, slamming the door more forcefully than she intended. Startled employees and early-morning customers heart a momentary pause, they resumed their activities and conversation, surprised by the show of managerial anger he ourburst, and, after manager who works very hard and takes care of her people. Jamika knows she has let Holly and Carol Jean get away Hairdressers want to work for her. th unwarranted absences before Following the salon's new-hire policy, Jamika began as do it again. She needs every head of hair that they can style shampoo assistant and quickly became a top hairdresser loyal dlient base, and long hours at work. In 2007, retiring to help the salons pre Jamika takes a deep breath and sits at her desk, turni on the computer and checking e-mails, indluding one from in the company through a combination ation of skil, a large and large and sor angd (Sara Weems hand-picked Jamika as her suceseonp aane rod he sloni atus corporates top performers. But economic woes hit the area another SmartStyle salon. "I really lost my cool in front of amilies sought ways to save, the luxury of regular visits to that she wished she had the guts to fire both styliss. Buri sor, and the board quickly approve report in advance of tomorrow's meeting. She buzzes Marianne on the intercom to request final figures for the Initially, the salon, located in a suburban mall, managed as one of the report on her desk by 1:00 Picking up the phone, she calls Sharon, a manager at hard, , with increases in unemployment, mortgage woes, and everyone, but I'm not apologizing," Jamika admits, adding families sought ways to savi frst logical budgsa tamikásbetter than they ay dismal among current and potential customers. this is not the day for that drama. I've got that report hang- ing over my head. I have no idea how to make things look better than they are, but I have to come up with something was among the first logical budget cuts. The past year has reffected this economic reality, and Jamika salon saw a sharp decrease in Things look pretty dismal Sharon assures her that she did the best she could deal- ing with two irresponsible employces."What will you do "I don't know. I hope I scared them enough so that s stomach is in knots as she arrives at the salon on Monday. Scheduled to fly to Aclanta the next morm a meeting at corporate, she fears potential staffingif they show up tomorrow with no doctor's statement" t more important, she fears the loss of opportunity they'll come in with something. ecure her dream job, replacing the retiring manager at Riverwood Mall, the top-performing salon located i upscale area of the city "I know you're worried about the report and the effect it might have on the Riverwood job,"Sharon says. "But ev- ne knows you can't control the economy and its effece to s Distracted, Jamika walks past the receptionist, Mar anne, who is busily answering the phones. on the business. Just focus on the positive. You'll be fine is paged to the receptionist desk up the At 10:30, as Jamika struggles to put the best possible ha popular hairdressers, called in sick, and Jamika nowspin on the report, sh has to reschedale their clients. Jamika had denied th ne, Marianne co an angry customer. Another interruption, to Jamka tumes to herself, Just then, the door is obvious. She orders Marianne to call obvious and her irritationExplanation / Answer
With Holly and Carol she has already set a bad procedure on how she will handle them missing work without good reason.
As for Victoria, She should never have promoted her to assistant manager if she felt threatened by her taking care of situations that come up. The manager and assistant manager should complement each other’s work in the handling of situations as they arise.
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