The following questions appeared on a patient satisfaction survey for a primary
ID: 3226965 • Letter: T
Question
The following questions appeared on a patient satisfaction survey for a primary care practice. For each indicate the problem (if any) with either. a. the question stem or b. the scale used for question responses. If problem, just write no problem. Which of the following indicates your level of satisfaction with your physician? b. Satisfied Very Satisfied Greatly Satisfied Extremely Satisfied Greatly Satisfied Extremely Satisfied Greatest Doctor in the World! a. Please rate your satisfaction with the cost and effectiveness of the treatment you received. b. Slightly Dissatisfied Satisfied Very Satisfied Greatly Satisfied Extremely Satisfied a. Please rate your satisfaction with any waiting time you may have experienced during your wait today from the time you checked in until you first saw the physician in the exam room today after your vitals were assessed by the medical assistant or nurse who first brought you into the room today. b. Very Dissatisfied Dissatisfied Satisfied Very Satisfied An evaluation design has five structural components. Please list them below.Explanation / Answer
Theory
Designing question stem
Rating scale questions are used in Satisfaction Surveys of all types such as: Customer Satisfaction Surveys, Employee Satisfaction Surveys, Healthcare or Patient Satisfaction Surveys, and Educational Surveys such as Student Evaluations and Course Evaluations.
Designing Scale
When designing your survey, levels of satisfaction may vary from “Not at all satisfied” to “Very Satisfied” or “Extremely Satisfied,” but the scale is not balanced in the same way as Performance or Expectation.
In satisfaction questions, there is a scale of satisfaction but not an equivalent scale of dissatisfaction.
For example: “Very Dissatisfied” to “Very Satisfied” does not seem to fit as well as “Not at all Satisfied” to “Very Satisfied.”
A possible scale is then: “Not at all Satisfied,” “Partly Satisfied,” “Satisfied,” “More than Satisfied,” “Very Satisfied,” numbering 1 to 5 as an interval scale.
Now, on the basis of above theory we can now conclude that
Stem Q1 has no problem
Scale for Q1 has problems it is not satisfying aforementioned explanation. Idea scale should be Not at all Satisfied,” “Partly Satisfied,” “Satisfied,” “More than Satisfied,” “Very Satisfied,”
Stem Q2 has no problem
Scale for Q2 has problems it is not satisfying aforementioned explanation. Idea scale should be Not at all Satisfied,” “Partly Satisfied,” “Satisfied,” “More than Satisfied,” “Very Satisfied,”
Stem Q3 has no problem
Scale for Q3 has problems it is not satisfying aforementioned explanation. Idea scale should be Not at all Satisfied,” “Partly Satisfied,” “Satisfied,” “More than Satisfied,” “Very Satisfied,”
Answer of last question
An evaluation's design always has five structural components, those are written below
1. Evaluation questions and hypotheses
2. Evidence of program merit: effectiveness, quality, value
3. Criteria for deciding on who is eligible to participate in evaluation
4. Rules for assigning participants to programs. and
5. Rules for the timing and frequency of measurement.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.