Many scheduling processes are an attempt to match demand and capacity. This is p

Question

Many scheduling processes are an attempt to match demand and capacity. This is particularly challenging in the service sector, where finished goods inventory cannot be used to store capacity for later use. One especially challenging scheduling application is in the airline industry, which requires the coordinated scheduling of several resource groups. What four sets of resources require scheduling for United Airlines? What is the first piece of information needed to begin this scheduling process?

Explanation / Answer

The four sets of resources which require scheduling for United Airlines include -

1. Cabin Crew

2. Pilots -

3. Fleet

4. Ground crew

The first piece of information needed to begin the scheduling of the resources is the number of resources available vs number of resources required at various stages of the airline service.

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