Chapter 12-Network Management The NDAS network system is finally in place and op

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Chapter 12-Network Management The NDAS network system is finally in place and operating. President Coone has assigned operational con trol of the network to the Information Services/ Data Process in g Division. He belie ves th is is reasonable and justified because of the division 's data processing responsibilities and experience in operating data commu nications equ ipment. In addition, his nephew, Les Coone, is running that department and has expressed considerable in terest in data The Human Resources Division origin ally set up the teleph on e system, because-at the time-no one ese was in teres ted in doin g it. As a resu lt, Human Resources, headed by Karen Lott, coatrols the voice and facsimile com munication system for the company One recurrin g prob lem is that two division heads disagree on which department shou ld be respon sible for dea ling with the com mon carriers. Each division believes it should be the contact for dealing with the com mon carriers, and each thinks the other is stopping it from assuming its righ tful place with in the organiza tion Because of your excellent past performance, President Coone has asked you to study certain orga nizational issues pertainin g to the control and operation of both voice and data communications. He wants you to analyze the operations of both divisions and propos e a method for stream lining the organization and fixing the problem. This analysis should address the possibility of combining the voice and data communication responsibilities under a single manager. You may propose an y reorganization that seems appropriate. Be sure to consider econ omies of scale when submitting any recommendations. President Coone reminds you that you were a staunch advocate of video com ferea cing. He wants you to inc lu de video and image transmission con siderations in your analysis u should also consider the type of in dividual that shou ld manage th is reorganization. Some of factors to evaluate are the traits and characteristics needed for successful leadership. the bility to understand current systems, the ability to handle both data and voice networks, and the ability to analyze and manage fu ture growth. The results of th is evaluation will help determine whether such an individual exists with in NDAS or whether the firm needs to hire someone from outs ide the organiza tion. Another litle problem occurred last week when NDAS experienced its first network line ta ilure. ident Coone had to ask Karen Lott to determine what failed on the circu it. After fiddling with roblem for an hour and a half, she finaly called the server vendor, who then took 3 hours e Tampa headquarters building. The good news is that the vendor's main tenance get t employce swapped a new network card into the server and had it fixed in 15 m in utes. Needless to say, Pres ideat Coone was not happy Exercises 1. IE the respon sibilities for managing commu nications were to be con solidated in to on e division whikh one woald you choose, and why? Base your answer on your knowledge of the com munication management res pon sibilities exercised by both the Human Resources and In formatkos Services Divis ioss 2. Review 1he organization chart for NDAS, orga siza tion chart that reflects a rea lignment of the res pon sibdities for com munications separate orga niza tion al entities for both d and cons of creatinR a new shoald promote som as shows in Case Figure 1-2, and then de velop an ata processing and communications. Consider the p com munications manager position. Discuss the reasons why NDAS ros eone from h in the company to fill this new position. Now discuss the reasons why NDAS shou ld hire someone from outside the organization for this position. Whikh meth od weald you take? Whyt 3. Sketch out a siaple network system support would you recommend? Be reported for this system, as well as your softwar k management system for NDAS. What sotware and hardware sure you can justify the in formation items collected and e and bardware recom mendations.

Explanation / Answer

Communication is the key to success for every business, and due to the creative differences of two departments ( Information service/data processing division and Human resources Division) NDAS' communication is facing some serious problems. One can try to make two departments/ division to work together, but the best solution to this problem is to give all the responsibility of communication to one department/ dovidivi.

In my opinion that department/division should be the Information service/data processing division. The most common reason of not choosing the Human resources Division is that the Human resources Division's primary task is to manage the Human resources of the business not to handle communication department, in the case of NDAS Human resources divison set up the telephone system because at that time no one else was interested in doing that. But there are many other factors too which are based on the "communication management" that favers the Information service/ data processing division, but for that first we have to know some things about the communication management and the responsibility that are exercised by both the departments.

Communication is neither the transmission of a message nor the message itself. It is the mutual exchange of understanding, originating with the receiver. Communication is the essence of management. The basic functions of management ( planning, organizing, staffing, directing and controlling) cannot be performed well without effective communication. Business communication involves constant flow of information. Feedback is integral part of business communication.

Initially Human resources Division did set up the telephone system and provide the most basic type of communication medium but it is the Information service/ data processing device who is exercising the those telephone system for the business and that is there main function and not only that Information service/data processing division is also handling other problems related to the communication department from both sides ( business' side as well as customers' side)

And there are other modes of communication that needs to be delt with for example video calling and circulation of other information through apropriappr modes of communication. Information services/data processing division is more suited for this and Human resources Division should mainly focus on there main task.

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