What is the most likely reason for the performance problems of TriState\'s deliv

Question

What is the most likely reason for the performance problems of TriState's delivery personnel and what should you do about it?

Simulation: Human Resources Management

Diagnosing the Problem

OPTION 1

This group ignored all the memos from headquarters explaining the new performance standards. This team is not up to the job. You should begin replacing all delivery personnel with higher-quality individuals.

OPTION 2

Management is attempting to introduce significant changes to delivery personnel as a result of job redesign, yet your department is relying on a series of HR memos only to train them in these changes. You need to design a training program with a richness and impact that matches the seriousness of the job redesign.

OPTION 3

The managers are the real problem here. If they would enforce the performance requirements set out in the HR memos sent to each distribution center, the delivery personnel would be performing to the new standards by now. If you're going to implement these changes, you're going to have to get your managers to do their jobs.

What is the most likely reason for the performance problems of TriState's delivery personnel and what should you do about it?

Select an option from the choices above

Explanation / Answer

I choose option 2

HR memos convey only about the content of job redesign but not it's importance. A serious training program needs to be organised to make the delivery personnel understand the purpose and seriousness of redesign

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