21.Reverse logistics can have a positive impact on the environment through activ
ID: 333067 • Letter: 2
Question
21.Reverse logistics can have a positive impact on the environment through activities such as?
22.Managing the reverse flow of products is harder than managing the forward flow of products because
23.Which of the following is a reason to return a product after the discovery of safety issues or product defects that might endanger the consumer or put the maker/seller at risk of legal action
24.Which of the following is one of the most basic and important activities of CRM?
25. You work for a company that segments customers by demographic information, and then markets
specifically to those customers who are located in the Los Angeles area. This is an example of:
26.Your company allows customers to "opt-out" of receiving email advertisements. This is referred to as:
Customer churn
A. Risk poolingExplanation / Answer
21) Reverse logistics can have a positive impact on the environment through activities such as?
Answer: Option (B) - Recycling
22) Managing the reverse flow of products is harder than managing the forward flow of products because
Answer: Option (B) - The process repeats itself sporadically
23) Which of the following is a reason to return a product after the discovery of safety issues or product defects that might endanger the consumer or put the maker/seller at risk of legal action.
Answer: Option (A) - Product recall
24) Which of the following is one of the most basic and important activities of CRM?
Answer: Option (C) - Segmenting customers
25) You work for a company that segments customers by demographic information, and then markets specifically to those customers who are located in the Los Angeles area. This is an example of:
Answer: Option (C) - Target marketing
26) Your company allows customers to "opt-out" of receiving email advertisements. This is referred to as:
Answer: Option (C) - Permission marketing
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