Your boss is interested in hiring a consultant to help identify potential manage

Question

Your boss is interested in hiring a consultant to help identify potential managers among current employees of a fast-food restaurant. The manager’s job is to help wait on customers and prepare food during busy times, oversee all aspects of restaurant operations (including scheduling, maintenance, on-the-job training, and food purchase), and motivate employees to provide high-quality service. The manager is also responsible for resolving disputes between employees. Two employees had a scuffle in the kitchen and one ended up on the ground before the fight was broken up - Three employees often often use swearing (curse words) while others do not appreciate that language while working - Another group is jealous that some employees get off early to go to the shore on Friday while the rest have to work late - 2 people want to resign due this issue. You only have a 3 hour training session to engage this group. The position involves working under stress and coordinating several activities at one time. She asks you to outline the type of assessment program that you believe would do the best job of identifing employees who will be successful managers. What will you tell er?

Explanation / Answer

The primary competencies desired by the management for the role of manager are:

The type of assessment program which will help identifying High Potential Employees based on above-mentioned competencies:

Based on the overall results, the HiPots can be identified.

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