Consider the perfect order calculation for Bartley Company. Last year Bartley Co

Question

Consider the perfect order calculation for Bartley Company. Last year Bartley Company experienced the following? results:

5.4 million orders processed

30,000orders delivered late

25,000 orders incomplete

25,000 orders damaged

20,000 orders billed incorrectly

?Furthermore, these 100,000 failures were spread across 90,000 orders, which meant that some orders had more than one problem.

Calculate the percentage of perfect orders if all performance results above remained the same except?:

a. 25,000 are delivered? late, and total failures are now spread across 85,000 orders.

The percentage of perfect orders is ......... % if 25,000 are delivered? late, and total failures are spread across 85,000 orders. ?(Enter your response rounded to one decimal? place.)

b. 25,000 are delivered? late, but total failures are still spread across 90,000 orders.

The percentage of perfect orders is .......% if 25,000 are delivered? late, but total failures are still spread across 90,000 orders. ?(Enter your response rounded to one decimal? place.)

c. According to the logic of the perfect order? measure, does an incorrectly billed order have the same impact as a damaged? order?

A. An incorrectly billed order has a higher impact than a damaged order.

B. An incorrectly billed order has a lower impact than a damaged order.

C. An incorrectly billed order has the same impact as a damaged order.

D.It is impossible to give the answer without additional information.

Explanation / Answer

A. Percentage of perfect order = 5400000 - 85000 / 5400000 = 0.984 = 98.4%

B. Percentage of perfect order = 5400000 - 90000 / 5400000 = 0.983 = 98.3%

C. In a perfect order measure, a failure in any part of an order is considered a failed order even of it is damaged good or incorrectly billed order. Hence incorrectly billed order has the same impact as a damaged good.

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