Speedy Swift is a package delivery service that serves the greater Atlanta, Geor

Question

Speedy Swift is a package delivery service that serves the greater Atlanta, Georgia metropolitan area. To maintain customer loyalty, one of Speedy Swift's performance objectives is on-time delivery. To monitor its performance, each delivery is measured on the following scale: early (package delivered before the promised time), on-time (package delivered within 5 minutes of the promised time), late (package delivered more than 5 minutes past the promised tie), lost (package never delivered). Speedy Swift's objective is to deliver 99% of all packages either early or on-time. Another objective is to never lose a package Speedy collected the following data for last month's performance On-time On-time Early Late On-time On-time On-time On-time Late On-time Early On-time Late Erly On-time On-time On-time On-time On-time On-time Early On-time Early On-time On-time On-time Early On-time On-time On-time Early On-time On-time Early Early Early On-time Early On-time On-time On-time Late On-time Late Early On-time Early On-time LostOn-time On-time On-time Early Early On-time On-time Late Erly On-time On-time On-time On-time On-time On-time Early On-time Early On-time Early On-time Late On-time On-time Early On-time On-time On-time Late On-time On-time On-time On-time On-time On-time On-time On-time On-time Early Early On-time On-time On-time Late On-time On-time On-time On-time On-time On-time On-time a. What scale is used to measure delivery performance? What kind of variable is delivery performance? (Click to select) (Click to select) Scale Variable b. Construct a frequency table for delivery performance for last month Performance Early On-time Late Lost Frequenc

Explanation / Answer

a) Scale for this is Nominal scale/ ordianl scale. Variable is Categorical/ Qualitaitve b) Performance Frequency Early 22 On-time 68 Late 9 Lost 1 Total = 100 C) Performance Relative Frequency Early 0.22 On-time 0.68 Late 0.09 Lost 0.01 Total = 1 f) package either early and ontime is = 22+68 = 90% Package lost = 1%

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