Business Communication Essentials (7th Edition) Page 204 8-24 Refusing Routine R

Question

Business Communication Essentials (7th Edition)
Page 204 8-24

Refusing Routine Requests Read the folowing document and (a) analyze the strengths and weaknesses of each sentnece and (b) revise the message so that it follows Chapter 8 guidelines- I am responding to your letter of about six weeks ago asking for an adjustment on your wirless router, model WM39Z. We test all our products before they leave the factory; therefore, it could not have been our fault that your hub didn't work. If you or someone in your office dropped the unit, it might have caused the damage. Or the damage could have been caused by the shipper if he dropped it. If so, you should file a claim with the shipper. At any rate, it wasn't our fault. The parts are already covered under by warranty. However, we will provide labor for the repairs for $50, which is less than our cost, since you are a valued customer. We will have a booth at the upcoming trade fair there and hope to see you or someone from your office. We have many new models of computing and networking accessories that we're sure you'll want to see. I've enclosed our latest catalog. Hope to see you there.

Explanation / Answer

Strength :

1. CLear and direct to point

2. All the options are clarified.

Weakness :

1. Direct and inappropriate

2. Claiming customer as a liar.

b. use ,

Sorry for your trouble, we can check the product once again that the damage caused to it was by our side or not.

You should inform us in a time constraints according to the policies of our organization

Provide an option to bargain with providing a special condensation the customers..

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