This discussion must have an intro, body and conclusion. Thanks! While we’ve foc

Question

This discussion must have an intro, body and conclusion. Thanks!

While we’ve focused on good practices, it can be helpful (as well as fun) to think about practices you’ve seen that you consider to be terrible. For this discussion, please share with the class your “pet peeve” in customer service, something you’ve experienced or observed that would cause you to take action if you were the supervisor in charge.

NOTE: Please do not use names of real people or firms… generic terms get the idea across just as well.

Explanation / Answer

Customer service is very critical for a business and the customer decides on purchasing the product not only based on product quality but also on the customer service provided. Hence the customer service executives should have excellent communication and interpersonal skills. They should be provided with adequate training on how to serve the customer and what are the things to be avoided to excel in customer service.

The pet peeve I have observed in customer service includes the customer service personnel attending personal calls during the work hours and not responding to the customer queries. I have experienced this many times which makes me so irritated. They should value the customers and should answer all the queries with respect. The personal calls can be attended if they are important but should conclude the call when they see the customer is in need. If I were the supervisor I would have clearly warned those employees and taken action if repeated.

The business organizations should implement some policies to avoid this kind of pet peeves and improve the customer service. Customers would not like to continue your service if they find the service t be annoying and are not given proper consideration. This will affect the reputation of the organization and lead to business loss.

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