An investigation of the effectiveness of a training program to improve customer

Question

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score). Seven customers were randomly selected and completed both surveys. The results follow.

This analysis is an example of ______________

A. A one-sample test of means

B. A two-sample test of means

C. A paired t-test

D. A test of proportions

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score). Seven customers were randomly selected and completed both surveys. The results follow. This analysis is an example of ______________ A. A one-sample test of means B. A two-sample test of means C. A paired t-test D. A test of proportions

Explanation / Answer

The analysis is an example of a paired t-test. The option is (C).

Since the effectiveness is investigated on same sample it comes under paired sample and the analysis used id paired t-test.

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