8. The first KM book is published in A. 1993 B. 1990 C. 1986 D. 1980 9. Which of

Question

8. The first KM book is published in A. 1993 B. 1990 C. 1986 D. 1980 9. Which of the following is considered as the structural capital? A. The innovation capabilities of the employees B. The company's customer base C. The software skills of the employees D. None of the options 10. A knowledge audit can contribute to: A. Assessing employees' performance B. Identification of physical infrastructure that need to be improved C. Identification of expertise D. All of the options 11 , which of the following is a correct statement? A. The knowledge management strategy is an organization's business strategy. B. Knowledge management requires a strategy of its own. C. Strategic planning becomes the exclusive task of the CEO and senior managers in recent decades. D. None of the other options are correct 12. Which of the following is NOT true about the relations between management style and employee's knowledge? A. The optimal style to seek employee's knowledge is the same for every organization. B. Authoritarian and hierarchical management style is undesirable for a C. The optimal style may need to be amended depending on the most current situation. D. Many KM experts suspect that many companies are still trapped in too authoritarian and restrictive management style. KM culture. 13. Which of the following is not a common barrier to the cultural change needed for effective KM implementations? A. Lack of common language B. Lack of CoP (communities of practice) C. Lack of absorptive capacity D. Lack of time and meeting places 14. Which of the following is the best definition of organizational culture? A. Culture refers to the regulations and rules in a community that decides what is acceptable or unacceptable. B. Culture is merely the beliefs of a community. C. Culture is the sum total of the objective ways all members of a community make sense of their surroundings.

Explanation / Answer

8) C

In 1980, Digital equipment installed first large scale knowledge based system but first book was published in 1986 in Europe

9) D

Structural capabilities include patents, policies, information systems etc.    The employee skill and knowledge are Intellectual capital

10) C

A knowledge Audit helps to identify 'Health' of knowledge in the organization. It thus helps to know strengths and weakness

11) B

The knowledge management strategy is to identify how information and knowledge can be improved in the organization and must be closely aligned with overall business strategy

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