bapps/assessment take/launchpsp?cou se-assessment-id-_157527-1&course; id--15 58

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bapps/assessment take/launchpsp?cou se-assessment-id-_157527-1&course; id--15 585_1&content;_id=231 w Question Completion Status QUESTION 3 As Jin's sales manager, Ines senses that Jin's customer retention has been slipping for the last two months. She wants to do what she can to prevent the trend from continuing, Ines' first step to responding to Jin's performance issues should be O getting Jin to recognize and agree that her customer retention needs improvement O documenting Jin's customer retention rate. O getting Jin to commit to an improvement plan O exploring ways that Jin can improve her customer retention QUESTION 4 Case 12.1 Harvey is He wants groups of five to fifteen people, responsible for one clearly defined product, and he wants them trained to be able to perform each other's tasks. Harvey believes that effective teams permit free expression of feelings as well as ideas, have members who listen to each other, and have well-understood tasks and objectives implementing team-building management in his company. He wants to start with teams that work on the production line Cynthia is a first-line supervisor in Harvey's company. She has a high, balanced valuing of both her people and their productivity. She seeks to be ctive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments, William, in contrast, is more task-oriented and is more concerned with production than with his people. To William, emplayees are instruments of production Refer to Case 12.1. What could William do to improve his considerazion skills? O Increase production by hiring more emplayees Take a personal interest in each employee. Provide specific feedback during open office hours All of these Click Save and Submit to save and subuit. Click Save All Auvers to save all aners

Explanation / Answer

3. The correct answer is Option 2. The first step should be documenting Jin’s customer retention rate.

4. The correct answer is Option 2. William should take more personal interest in each employee.

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