Outline your claim message on a sheet of paper first, and then write. Remember t

Question

Outline your claim message on a sheet of paper first, and then write.

Remember to do a spell check, grammar check and read the letter to yourself before turning it in.

Write the % passive sentences and grade level on the top right hand corner of the page.

Turn in the outline (handwritten) + the printed, signed letter for a grade.

Heritage Financial Service aggressively issues credit cards to college students. By maintaining low credit limits, the company is able to limit the nonpayment losses typically attributed to first-time credit card holders. Angela Pearson, a current cardholder who has exhibited a good payment record, has requested her credit limit be raised from $500 to $3,000, noting she needs the higher limit to support the travel expenses inherent in her internship position with a national public relations firm.

You are the manager of the credit department and can justify increasing the limit to only $1,000. Prepare a letter informing Angela of your decision and suggesting that she take advantage of the company’s website to monitor her balance and schedule bi-monthly payments directly from her checking account. Make up the addresses and whatever details you need to complete this negative message.

Explanation / Answer

HERITAGE FINANCIAL SERVICES

187, Devonshire Street, Boston

www.herigare/cards.com

March 7, 2018

Ms. Angela Pearson

188, Bovonshire Street, Bostom

Dear Ms. Pearson,

This is with reference to your request to enhance the credit limit on your credit card from the current amount of $500 to the amount of $3,000. At the very outset we would like to thank you for using the credit card of Heritage Financial Service. You are one of our esteemed customers and it is always our endeavor to satisfy and meet your requirements and expectations.

I would like to inform you that we have a stringent process for credit limit enhancement and I am glad to inform you that based on your excellent payment record the company has decided to double the credit limit on your card to $1,000. At this point in time we will not be in a position to further increase the limit on your card, given our constraints. Keeping in mind your need for funds for your frequent travel you can use the website of our company (the link is provided just below our address on this letter) to track and monitor your balance. You can also link your checking account for credit card payments on a bi-monthly basis. This will ensure that your credit limit is not exhausted and will enable you to make use of your card as per your requirement.

We would again like to thank you for your continued patronage and support.

Best Regards,

Kevin Warner

(Manager, Credit department)

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