2. Performance Measurement: You have been hired to develop a performance evaluat

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2. Performance Measurement: You have been hired to develop a performance evaluation tool for the job of a Starbucks Barista. The barista's primary duties and responsibilities are: Assisting customers, processing customer payments, explaining menu itens and making drink suggestions, determining inventory supplies and needs, maintaining store cleanliness, and, of course, preparing outstanding drinks. and three In developing an evaluation tool, you have decided to include three judgmental performance measures. For each of your measures, explain what it is, how you intend to measure or evaluate it, and how will you determine what constitutes good performance and poor performance. It should look something like this: A. Objective Performance Measure 1 (repeat this for measures 2 and 3) . Definition . How measured . How to differentiate good performance and poor performance B. Judgmental Performance Measure 1 (repeat this for measures 2 and 3) . Definition . How measured How to differentiate good performance and poor performance For example, if I developed a performance evaluation for an automotive mechanic, I could start with this: A. Objective Performance Measure 1: number of carsserviced per month. Definition: This would be defined as the number of basic services performed which includes: oil changes minor tune ups, tire installations, belt changes, sensor replacements, and other services that are typically under $350 . How measured This would be measured by counting the number of these services performed in a given calendar month . How to differentiate good performance and poor performance Varíous performance levels could be determined by comparing to the average number of services a competent employees performs per month. If the number ls about the same (within a standard deviation) this could represent "satisfactory" performance, if the number of services is more than 1 sd above the mean level it would represent "outstanding performance, and if the mumber of services is less than 1 sd below the mean, It would represent 'unsatisfactory performance (Note that the above example is only one example of many possible measures and many possible ways to measure performance)

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