Answer the following questions below. What are the six categories of nonverbal c

Question

Answer the following questions below.

What are the six categories of nonverbal cues?

What are some of the voice qualities that can affect message meaning?

What are some examples of inappropriate workplace attire?

How can grooming affect your relationship with customers?

What are the four spatial distances observed in Western cultures, and for which people or situations are each typically reserved?

What are some of the miscellaneous nonverbal cues that can affect your effectiveness in a customer environment?

What are some ways in which men and women differ in their nonverbal communication?

What are some examples of unproductive communication?

List four strategies for improving nonverbal communication.

What are five examples of customer-focused behavior?

Explanation / Answer

Six categories of nonverbal cues:

Voice qualities voice qualities that can affect message meaning :

examples of inappropriate workplace attire:

grooming affect your relationship with customers :

basic expectations in most work environments are: Regular bathing- Clean body, no bad odor, brushed teeth, and clean hand. It indicates, well dressed, well presented person. Customer can feel interested to talk further.

Excessive make up/ Deodorants may irritate customers.

Four spatial distances observed in Western cultures, and for which people or situations are each typically reserved:

Miscellaneous nonverbal cues that can affect your effectiveness in a customer environment:

Men and women differ in their nonverbal communication:

                                Females                                                                               Males

                                Cross arms /cross legs                                    Relaxed arm and leg posture

                                Sit/stand closer to same sex                       Sit/stand further from same sex, but closer to females   

                                Dramatic gestures                                           can be expressive gestures                        

                                Touching more (both sexes)                       Touch males less, may be females more

                                Frequent nodding                                           Occasional nodding

                                Body Lean forward to speaker                   Body Lean away from speaker

Examples of unproductive communication:

four strategies for improving nonverbal communication

examples of customer-focused behavior:

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