Using Figure 6.2 as a model, compose an e-mail responding to the below customer’

Question

Using Figure 6.2 as a model, compose an e-mail responding to the below customer’s request. Your response should be of a length appropriate to answer all questions or concerns. You must use proper paragraphs when appropriate.

Reminder, a paragraph has an opening sentence, a minimum of three of more sentences, and a conclusion sentence.

Customer request:

Dear Target:

I recently ordered a bookset for my daughter through your online store. When I completed checkout I was promised I would receive the book within five (5) business days. It has been two weeks, but I haven’t received her books. I am quite irritated because her birthday was six days ago and she was really looking forward to getting them.

I contacted my local store and they said there is nothing they can do to help me because my order says it was delivered. I can assure you I have not received the books, because if I did, I wouldn’t be wasting my time sending this email.

I’ve purchased the books elsewhere but demand a full refund, which my local store is refusing to issue. I hope you can help.

Sincerely,

Sarah Best

Figure Customer Response E-Mail To: Jack Alexander From: Emma Ladina Subject: Your July 12 Inquiry About DataQuirk Software Identifies previous correspondence and subject Cc: Attached: Pamphlet.pdi (8099 Kb) Dear Mr. Alexander Places most important information first Yes, we do offer personnel record-keeping software specially designed for small businesses like yours. Here are answers to your three questions about this software: 1. Our DataQuirk software provides standard employee forms so that you are always in compliance with current government regulations 2. You receive an interviewer's guide for structured employee interviews, as well as a Lists answers to sender's questions in order asked Emphasizes "you" view scripted format for checking references by telephone 3. Yes, you can update your employees' records easily without the need for additional software, hardware, or training Our DataQuirk software was specially designed to provide you with expert foms for interviewing, verifying references, recording attendance, evaluating performance, and tracking the status of your employees. We even provide you with step-by-step instructions and suggested procedures. You can treat your employees as if you had a professional human resources specialist on your staff. Links sales promotion to reader benefits Directs reader to additional information In the attached PDF copy of our pamphlet, you can find out more about DataQuirk. To receive a preview copy or to ask questions about DataQuirk and its use, just call 1-800-354-5500 Our specialists are eager to help you weekdays from 8 to 5 PST. If you prefer, visit our website to receive more information or to place an order Makes it easy to respond Sincerely Emma Ladina Senior Marketing Representative DTS Software, inc. | 6680 Via del Oro | San Jose, CA 95138 Phone (408) 528-2700 cdts-software.com

Explanation / Answer

Dear Ms. Sarah Best

Greetings!

I deeply apologize for the inconvenience caused to you in this regard. We have checked our details for this order and have found that the failure of our courier partner has caused this problem. It was also very regretful for us to see that you didn't get adequate help from the local store. In our endeavor to improve customer service, we will definitely focus more on training our people who are in contact with our valued customers like you.

I also understand that you have already purchased this book with some alternative arrangement and want to cancel the order. I have processed this cancelation request and the refund will be processed soon. Once it is processed, you will get a notification from our side through SMS as well as e-mail. After the cancelation request is processed, the refunded amount will reflect in your respective transaction account which in your case is your credit card issuing bank. The estimate of time is 5-7 working days depending on the processing time of your bank.

In an effort to compensate for the inconvenience, I'm issuing a Gift card of $100.00 as a token of apology to your Target.com account. The Gift card balance will be credited to your Target.com account within 24 hours and it will be automatically applied to your next eligible order. Once processed, you can visit the following link to access your gift card balance. I realize a gift card can't fully make up for the inconvenience caused and the valuable time you've lost in this regard. But please accept this gift card as a goodwill gesture and an apology for any inconvenience.

Please understand that these failures are very rare from our side and are exceptions to our customer-oriented fulfillment process. Be assured that we are here to help you and we'll take every action to prevent you from bearing any loss. We value your business with us and look forward to seeing you again soon.

Warm Regards,

Related Questions

Navigate

• Browse (All)
• Browse U
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.