ISD 16-17 Communication Applications OC> Unit 2 Post Test Maicn tne omerens teea

ID: 3469727 • Letter: I

Question

ISD 16-17 Communication Applications OC> Unit 2 Post Test Maicn tne omerens teeapack processes win ne exampies tney reiaie Tiles You said that the current process is not lean and contusing You also said you have tew suggestions to improve the process. Righ? There's a huge crowd outside the theater just waiting to catch a glimpse of the movie star. Are you hurt because your manager about timelines, just give your best shot at all times Pairs perception checking making "T statements describing behavior E O

Explanation / Answer

Perception Checking

“Are you hurt because your manager didn’t smile back at you in the morning?”

Making “I” statements

“I don’t think you need to be so worried about timelines, just give your best shot at all times.”

Describing behavior

“There is a huge crowd outside the theater just waiting to catch a glimpse of the movie star.”

Paraphrasing

“You said that the current process is not lean and confusing. You also said you have few suggestions to improve the process. Right?”