uman Relations Skills personal Relations Case Problem 11.1 n Time at Prime Time
ID: 3470033 • Letter: U
Question
uman Relations Skills personal Relations Case Problem 11.1 n Time at Prime Time "We run a punctuality race with each department being represented by a horse, assigned a name by the or the home and department. The consulting company sets up the race with ased businesses. Among their own software, and we visit our race Web site any time we want. The setup looks like a video game. You can see es. Some of the higher-end graphically the relative positions of the horses as they run e Furniture is a manufacturer and distributor of Tim nsive, ready-to-assemble furniture products are bookcases, television stands, computer or kstations, and kitchen table ducts are manufactured at the Wisconsin factory and the 'punctuality race. vast majority of products, hw Every time a worker arrives on time, that fact is vet,are imported from Malaysia and then placed in the entered into the database, and the department's horse gets two points. Every time a worker is late the department's stribution center until sold Demand for ready-to-assemble furniture has increased horse is penalized two points. Coming back from breaks eadily as more people are looking for ways to reduce on time earns one point, and coming back late is a one- eusehold expenses. To meet the increased demand, more point penalty. Leaving work, or leaving early, also follows ompanies have entered the field, making the business the same one-point value. ore competitive and therefore reducing prices. "At the end of each month, the points are totaled. The Eton Westin, the distribution center manager, searches team with the winning horse can then convert the points ontinuously for ways to make the center more efficient. into gifts from a catalog or gift certificates to a few selected Westin asked the group for their opinion on the horse restaurants," During a two-hour productivity meeting with supervisors, Tetin learned that employee lateness is costing Prime n these terms: Isn't this too childlike? I mean, running a horse race for We are short-handed as it is. When an employee is late coming to work on time. Let's get real. In all respect, Eton," said Liz Lopez, the shipping makes it more difficult to ship on time. We have learned he hard way that when we do not ship on time, we some business. A big part of our business now comes from lose supervisor. "Adults are motivated by games and small prizes. We are all children at heart, even Prime Time mline sales through Amazon and other resellers. These out- promise rapid delivery, and when we don't ship on time e get beat from both the resellers and the end customers. The resellers inform the end customer that Prime Time emp employees " Case Questions 1. What do you predict will be the outcome of the horse-race motivation program if implemented? does this horse-race program represent? What other program for improving punctuality might furniture is the source of the furniture.) Jimmy Gerber, the director of administration and 2. Which approach, or approaches, to motivating people n resources, said he had an idea for improving punc- ulity that has worked in other companies. The program is 3. ict a company specializing in performance improve you et.Gerber then outlined the basics of the program. MOTIVATING OTHERS 251
Explanation / Answer
1)There will be some productive outcomes of the horse race motivation program if implemented.It will improve punctuality, employs will come at time that will improve the work efficiency and the production of company will automatically raise and they will be able to match with other companies like Amazon and other resellers.
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