The goal of your interview with a healthcare professional is to learn how the pr

Question

The goal of your interview with a healthcare professional is to learn how the professional approached the implementation of the new system or computer software, what challenges s/he encountered, and the problem-solving the organization undertook to make the implementation a success. The following questions may help you achieve the goal of this interview: How is the request for new computer software handled in your organization? Is there a special request form used? What information is required before a request for new software/computer is considered? .How were the end users' requirements identified? Who were the end users? Were end users interviewed? Was there a review of existing forms? Were procedures observed? Were data models used to describe the needs of the new system? Were there any problems encountered in trying to identify user needs? How was the system designed? Who was involved with design of the system? e Were data models or other models used to design the system? How was the system tested before being implemented? Did any problems surface during testing? If so, what were the problems and how were they resolved? How was the training program for end users developed? What did training consist of? How long did training take? How is the system now maintained? If you were to acquire another system, what would you do differently and why?

Explanation / Answer

Interview is one of the quantitative method used to collect and analyzing data in a report. If properly conducted it offers a very reliable primary source of data in a research. Having learnt of a new work flow system, I selected to interview the senior most personnel as she is the one entitled with implementation, at the interview stage the first thing is preparing the interviewee, where questions, time frame and modality is stated and then the structured question- Open- ended are posed.

This paper will report Ms. Eve James, a nursing director at St. Francis hospital, on a one on one interview on a new work flow system in her department.

Details of interviewee

Name: MMs. Eve James

Position: Nursing director

Institution: St. Francis hospital.

Mode of interview: Face to face

Time of interview: 11.00AM.

Notes

The old s/stem had some gaps in it, for instance it did not offer quality response to the emergency cases. It was also impossible to have the data of the nurses followed with ease. These shortcomings necessitated the need for a new way of doing things. The new system was proposed and piloted in this department by some of the newly hired nurses. Accordingly, it gave promising results. The new system has the following advantages, it gives an easier platform of communication of the work plan, agendas, goals and challenges to the nursing career on a computer enabled program. As such emergency cases can be handled more precisely and in the right time. However, the new system is cumbered by new challenges especially the implementation stage. For example, the department has old nurses and shifting to the new system is a mere mess. In most cases implementation was hindered by the integration factor to the main hospital system. This is because any department must cohere to the overall system. As a matter of fact integration is an expensive pursuit. To that effect the implementation process took a whole twelve months to ensure complete integration and user familiarization was complete. Most important, a lot of expertise was needed to marry the new system to the hospital system. Among the steps included training of both the senior nurses on some special programs, all nurses were also invited to training workshops that sensitized the need of the new system. Through interaction and training, recommendations were invited from the users- nurses, this ensured that the nurses formed part of the new system and as such it was easily embraced.

Questionnaire

How is organization of the old system?

Was the new system a choice?

How is the new system?

What strategies did you employ?

What are the main challenges?

What solutions did you give to suffice these challenges?

How long did the implementation process take?

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